12 March 2026

Singapore Airlines | Flight Attendant

Sg, Singapore

Associate Cabin Crew Control Centre

Singapore Airlines seeks an Associate Cabin Crew Control Centre to manage daily crew rosters, ensure regulatory compliance, and support operational efficiency. This role requires a thorough understanding of Air Navigation Act (ANR) regulations, rostered duty codes, and the Crew Manager (CM) system.

Key Responsibilities

  • Update and manage daily crew rosters, including adjustments for medical leave and standby activations.
  • Verify and rectify alerts in the Crew Manager system related to ANR, rest periods, operational requirements, and flight recency.
  • Monitor open pairings and ensure all flights depart with adequate crew complements by managing standby resources.
  • Report reasons for any crew shortages on flights.
  • Execute Load Based Variable Manning based on passenger loads and aircraft types.
  • Create flight pairings (COPs) for standby activations and for training purposes outside of standard office hours.
  • Monitor crew complements for VVIP and chartered flights.
  • Book tickets for positioning crew as needed.
  • Submit daily APIS, APP, and CTA to relevant authorities at overseas stations, ensuring regulatory compliance.
  • Resolve operational issues arising from flight delays, diversions, aircraft changes, and cancellations.
  • Ensure adherence to Flight Duty Period (FDP), Flight Time Limitations (FTL), minimum rest rules, and Collective Agreements.
  • Respond to crew requests regarding leave, off-days, and flight recency requirements.
  • Handle crew resignations and deassignments from flight duties and training courses.
  • Adhere to safety and quality processes within the Control Centre, including managing crew step-downs, loss of staff ID, and visa requirements.
  • Assist with the implementation and enhancement of IT systems such as Crew App, Crew Manager (CMX), and Notifications to Crew (CNC).
  • Support the Duty Manager/Duty AO during medical emergencies involving crew members.
  • Assist the Crisis Management team in handling crises as per the Crisis Management Manual.
  • Undertake other duties as assigned by management, including operational staff training.

Requirements

  • Diploma in any discipline.
  • Strong interpersonal and communication skills.
  • Ability to work independently and efficiently in a fast-paced, challenging environment.
  • Willingness to work 12-hour shifts, either from 0800 to 2000 hours or 2000 to 0800 hours.
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