The successful candidate will join the Cabin Crew Business Technology Department in SIA Cabin Crew Division. He/she will be responsible for analyzing business needs, defining requirements, and supporting the implementation of IT solutions that enhance operational efficiency and drive business value. He/she will collaborate with cross-functional teams to gather insights, recommend solutions, and ensure successful project delivery.
Key Responsibilities
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Requirements Gathering: Collaborate with stakeholders to elicit, analyze, and document business requirements.
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Business Process Analysis: Evaluate current processes and identify areas for improvement, leveraging technology to enhance efficiency.
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Solution Design: Work closely with IT teams to design and propose innovative solutions that meet business needs.
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Documentation: Create clear and concise documentation, including business requirements documents, process flows, and user stories.
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Stakeholder Management: Engage with stakeholders at all levels to communicate project status, gather feedback, and facilitate decision-making.
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Project Support: Assist in project management activities, including planning, execution, and monitoring of project deliverables.
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Testing and Validation: Support user acceptance testing (UAT) to ensure solutions meet business requirements and quality standards.
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Training and Support: Provide training and ongoing support to end-users to ensure successful adoption of new systems and processes.
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Continuous Improvement: Stay abreast of industry trends and best practices, recommending improvements to enhance business operations.
Requirements
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A bachelor’s degree in Business IT or IT-related discipline.
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1 to 3 years of working experience in similar role preferred
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Knowledge/Experience in Agile Methodology, data digital platforms and ecosystem, and/or mobile application development would be advantageous
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Good communications (oral and written) and presentation skills.
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A strong team player and able to interact and work well with technical team, business users, and co-workers of all levels.
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Analytical, systematic, and logical in problem definition and solving.
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Self-starter, result oriented, and able to multi-task.
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.