Flight Attendant
This individual will ensure the safety and comfort of passengers in accordance with FAA and Inflight guidelines. They will perform regulatory and assigned cabin duties, providing a safe and comfortable onboard experience while consistently attending to guests. A thorough knowledge of all emergency procedures and the use of all emergency equipment onboard the aircraft is essential. The individual must be capable of operating all emergency exits and aircraft equipment, using necessary movements and force up to and including 70 pounds.
Essential Duties:
- Provide food and beverages to passengers, which requires pushing and pulling moveable carts weighing in excess of 250 pounds.
- Assist passengers in stowing carry-on baggage weighing up to and including 35 pounds.
- Maintain a neat and orderly cabin environment.
- Contribute to a reliable and on-time operation by collaborating with other crewmembers to meet all report times, departure times, and minimum turn times.
- Perform inflight sales and promotional duties as assigned.
- Assist other Customer Service staff with passenger handling or other duties as needed.
- Maintain reliable and prompt attendance according to Company policies and procedures.
- Present a professional image, both in conduct and in appearance, including adherence to the Company uniform dress code.
- Comply with associate Rules of Conduct as outlined in all applicable manuals.
- Maintain currency of Inflight guides and manuals.
- Foster the Company’s core values and culture throughout the work environment.
- Perform additional duties as assigned or required.
Required Knowledge, Skills, and Abilities:
- Ability to read, analyze and interpret technical procedures and governmental regulations.
- Ability to effectively present information to and respond to questions from management, crew, passengers, and the general public.
- Ability to speak and be understood in English, including shouted verbal commands during emergency situations.
- Willingness to work in a time-sensitive environment and effectively handle stress associated with meeting deadlines and managing unexpected change.
- Capable of interpreting a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to remain calm, think, and react quickly in all types of emergency situations, including but not limited to: medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, turbulence, etc.
- Ability to process information quickly and react in a positive manner during unexpected and/or serious situations.
- Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.
Education and/or Experience:
- High school diploma or GED, with at least two years of customer service experience.
- Must be 20 years of age by the date of the first interview.
Preferred Education and/or Experience:
- Additional years of customer service experience, preferably in an aviation environment.
- Previous Flight Attendant experience.
Physical Demands:
- Possess the physical strength to reach and operate all emergency equipment and exits using necessary movements and force up to and including 70 pounds.
- Capable of lifting objects above shoulders up to and including 35 pounds.
- Able to push and pull moveable carts weighing in excess of 250 pounds.
- Able to walk and stand for extended periods, sometimes with aircraft turbulence.
- Must be able to stoop, crouch, squat, climb, and kneel.
- Able to see clearly at 20 feet or more with corrective lenses or contacts.
- Able to clearly hear verbal communications in person and over airplane communication systems with ambient aircraft and passenger noise.
- Must be able to sit in the assigned jump seat with seatbelt and shoulder harness fastened without any modifications.
- Must be able to move about the aircraft and perform all required functions freely, effectively, and quickly in a confined environment.
- Able to work extended duty periods on sequential days.
Other Requirements:
- Possess polished interpersonal skills with a positive attitude and a customer-oriented mindset.
- Must be willing to serve alcoholic beverages.
- Must be able and willing to serve and handle peanuts, meals containing shellfish/seafood, beef, and pork.
- Able to work with animals and around other allergens and products.
- Adherence to the company's Flight Attendant Style Guide regarding tattoos and piercings.
- Must have a wingspan of approximately 55 inches or greater to reach and safely operate all necessary equipment on the aircraft.
- Must have the ability to sit in the Flight Attendant jump seat with seatbelt and shoulder harness fastened without extender or other modification.
Work Environment:
- Able and willing to work in a culturally diverse atmosphere and professionally interact with passengers and crew under stressful conditions.
- The ability to accommodate customers’ special needs/disabilities.
- Willing and able to work for extended periods of time as well as a varied schedule, including early mornings, nights, overnights, and weekends.
Travel Requirements:
- Travel up to 100% of the time, including nights, weekends, holidays, and overnight. Willing to relocate based on the Company’s operational needs.
Equal Opportunity Employer, Disability and Veteran Accommodations