Hawaiian Airlines | Flight Attendant

Hawaiian Airlines Flight Attendant

Hawaiian Airlines welcomes guests with Hawaiian hospitality and aloha, taking care of its people, home, and the communities it serves. The airline is seeking a dedicated Flight Attendant to join its 'ohana. This professional will be an integral part of a team committed to serving the kama'āina and introducing the islands to the world.

The primary function of the Flight Attendant is to ensure the safety of guests while aboard company aircraft, by being physically and psychologically capable of performing safety procedures and assisting guests in the event of an emergency. The Flight Attendant works in a fast-paced environment and must be able to handle emergency situations and effectively interact with diverse personalities in an attentive and pleasant manner.

The Flight Attendant provides guests with a consistent level of customer service in the aircraft cabin during flight. This includes providing food and beverage service while delivering an unsurpassed Aloha experience.

Key Responsibilities:

• Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, flight lengths, food and beverage services, and the number of guests.
• Greet and direct guests to their assigned seats and answer flight-related questions.
• Assist guests with stowing carry-on luggage in overhead compartments or underneath cabin seats.
• Demonstrate the use of safety equipment (e.g., seat belts, oxygen masks, and life jackets) and emergency procedures prior to take-off.
• Monitor aisles to check for guest observation of safety regulations, enforce and advise guests of safety infractions, and effectively diffuse and resolve difficult guest situations.
• Direct and assist guests in emergency procedures, such as evacuating a plane following an emergency landing.
• Provide food and beverage service according to procedure.
• Collect and reconcile payments for onboard products such as alcoholic beverages, meals, and duty-free items.
• Administer first aid, if necessary.
• Make written and verbal reports of emergency/safety incidents occurring during flight.
• Prepare guests and aircraft for landing, following procedures.
• Complete annual FAA-approved re-certification provided by Hawaiian Airlines.
• Obtain and maintain an AOA Badge.
• Maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA Regulations.
• Be present to work alternative schedules, including evenings, weekends, and holidays.
• Interact effectively and professionally with colleagues and guests.
• Work effectively with other colleagues to deliver an aloha experience by providing prompt and pleasant responses to guest inquiries, requests, and complaints.
• Recognize potential problems and escalate concerns.
• Work in various climates and locations across the globe and work variable shifts.
• Fly at high altitude.
• Meet the physical demands of the job.
• Assist ill or incapacitated passengers and fellow crew members.
• Evacuate the aircraft in heavy, dense smoke during a cabin fire.
• Handle and operate oxygen bottles and fire extinguishers.
• Remove and lift emergency cabin windows (weighing up to 60 pounds).
• Jump down the emergency slide from a height of approximately 24.5 feet.

All job duties, including emergency duties, are essential functions of the flight attendant position.

Minimum Requirements:

• Must be 21 years old at the time of application.
• High school diploma or GED equivalent.
• Present a professional image. Restrictions apply to visible body art (including tattoos), facial, multiple or upper ear piercings, gauge piercings, or extreme hair color or style while in the Flight Attendant Uniform and while in any physical position in public areas.
• Demonstrate strong customer service skills and the ability to effectively diffuse and resolve difficult customer situations.
• Able to read, write, and speak English proficiently.
• Successfully complete an FAA-approved, unpaid eight-week intensive training program provided by Hawaiian Airlines.
• Able to relocate within the state of Hawaii or the continental U.S.
• Able to be present to work alternative schedules, including evenings, weekends, and holidays.
• Ability to reach 82 inches vertically.
• Ability to sit in a cabin crew jump seat with seatbelt and shoulder harness fastened.
• Ability to complete pre-employment requirements: Drug Test, tuberculosis (TB) and background check.
• Must be legally authorized to work in the United States.
• Must possess a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines.
• Must possess the legal right to travel from all countries served by Hawaiian Airlines.
• Travel documents must remain valid throughout all phases of training and employment.
• Flight Attendants work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization. In addition, flight attendants are required to stand for up to four to seventeen hours, during which time stooping, twisting, and pulling and pushing cabin equipment may be necessary
• Current Employees must be in good standing with the company.

Hawaiian Airlines is regulated by the Department of Transportation (DOT – regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, documentation proving current country of citizenship and birthplace is required.

Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.

Preferred Qualifications:

• Two years of direct customer experience in the hospitality or airline industry, OR four years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services.
• College education or degree.

About Hawaiian Airlines:

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi’s largest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities, as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea, and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi’s best employer by Forbes in 2024 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai’i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Alaska Air Group. (NYSE: ALK).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities