The Cabin Crew Member is responsible to the Senior Cabin Crew Member, working as part of the cabin crew team, taking individual responsibility for the cabin operation and the associated customer experience. The Cabin Crew Member is also responsible for the safe and consistent delivery of a quality onboard service in accordance with company and regulatory policies and procedures.
KEY ACCOUNTABILITIES
Key Activities
1. Responsible for safety and standards throughout the cabin.
2. Responsible for maintaining their cabin crew license.
3. Ensure compliance with company policy/procedures in accordance with the requirements specified in the CSPM.
4. Maintain consistently high onboard standards.
5. Ensure sales targets are met/exceeded.
6. Show willingness to take and accept responsibility for crew/customers.
7. Take the initiative to address difficult issues.
8. Contribute to the cabin crews delivery of on time performance.
9. Contribute to cabin crews delivery of customer service.
10. Strive to maintain operational excellence and efficiency.
11. Responsible for cash taken during the flight.
MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS
Minimum Qualification
High school diploma
Experience
International aviation experience is an advantage
1 year experience in customer service or sales
Knowledge / Skills
Able to deal with passengers professionally in a customer facing and sales role
Additional Requirements
Fluent in written and spoken English
Basic numeracy skills
A valid passport allowing you to travel freely
Motivated, reliable, hardworking
Passionate, friendly & fun!
Excellent team player with the ability to communicate with many nationalities
Proud to wear the uniform & wear it well
No visible tattoos or body piercing which cannot be covered discreetly
Minimum height 158cms without shoes
CORE COMPETENCIES
Customer Focus
Team work
Effective Communication
Personal Accountability & Commitment to achieve
Resilience and Flexibility (Can do attitude)
ADDITIONAL INFORMATION
While performing the duties of this job, the Cabin Crew will be operating in the aircraft cabin environment for extended periods of time. They are required to have a company ID and it is a requirement to have a good knowledge of the hazards the airside environment presents. He/she will also be operating the aircraft in temperatures as low as -40 degrees Celsius and as high as 50 degree Celsius and will be required to fly at anytime during a 24 hour period subject to GCAA flight time limitations. There are multiple hazards when operating aircraft and the employee will be required to take all steps necessary to mitigate those hazards as far as possible. The employee may be required to operate in environments and countries designated at war zones.
Shift Basis
flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation recently, claiming to be offers of employment from flydubai.
These offers often look legitimate and may include job descriptions, salary, and benefit details.
The offers then direct recipients to provide bank account details.
Although these offers may appear genuine, they are fraudulent and should be deleted immediately and not responded to .
flydubai does not send emails, letters or other messages requesting your bank account details
in order to process documents. flydubai will also never refer you to a third party to process applications or visas. Official communications from flydubai will only come from an email
address ending in @flydubai.com and job opportunities with flydubai are advertised on
flydubai’s websites.
If you receive any e-mail, letter or other message which you have not requested or are
expecting and it purports to be from flydubai, please contact us at [email protected] and include the subject line “Recruitment Fraud” to confirm the authenticity of the message.