Air Arabia is seeking an experienced professional to lead daily G9 cabin crew operations, ensuring safety, regulatory compliance, and customer satisfaction from their Sharjah base.
About the Role
The role involves the comprehensive management of day-to-day cabin crew operations for G9. This includes ensuring adherence to safety standards, regulatory compliance (including GCAA regulations), and operational efficiency. The position also focuses on maintaining crew readiness, upholding high customer experience standards aligned with Air Arabia's brand promise, and managing performance through a dedicated framework. Collaboration with the Operations Control Centre (OCC) for crew deployment and disruption management is crucial, as is fostering a culture of continuous improvement and service excellence.
Key Responsibilities
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Manage daily cabin crew operations, ensuring safety, punctuality, and full regulatory compliance.
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Maintain and update Cabin Crew Operations Manuals in coordination with Quality and Safety departments.
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Ensure all crew are trained and briefed on regulatory requirements, including safety and emergency protocols.
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Oversee documentation and record-keeping for compliance audits.
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Monitor and implement changes from regulatory updates into operational procedures.
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Monitor individual and team performance, attendance, and behavior, implementing interventions as needed.
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Ensure effective execution of daily operations and coordinate with OCC on crew deployment, schedules, and disruptions.
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Monitor crew attendance, legality, fatigue reports, and documentation for operational readiness.
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Implement the cabin crew performance management framework, including KPIs and benchmarks.
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Conduct reviews of crew readiness, attendance, discipline, and productivity.
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Analyze performance indicators and provide feedback, recognizing strong performance.
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Ensure consistent implementation of Air Arabia's service, grooming, and professionalism standards.
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Lead service excellence initiatives to elevate onboard customer experience.
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Lead, manage, and develop Duty Coordinators and Crew Supervisors.
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Manage leave approvals in line with manpower requirements and operational priorities.
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Implement crew engagement and recognition initiatives.
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Present performance reports with analysis and recommendations to Management.
Qualifications
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A Bachelor’s degree in Aviation Management, Business Administration, Hospitality Management, or a related field is preferred.
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A Cabin Crew license/certification or previous qualification as Cabin Crew is an advantage.
Work Experience
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A minimum of 10 years of experience managing cabin crew operations, including leadership of diverse crews.
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Strong knowledge of cabin crew operations, airline regulations, and fatigue management principles.
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Understanding of rostering, crew legality, and operational control processes.
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Significant cabin crew experience, ideally in supervisory or senior purser roles, with a proven track record in performance management.
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Ability to manage day-to-day operations in a fast-paced, 24/7 airline environment.
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Proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook).
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Strong data interpretation and reporting skills.
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Ability to translate performance insights into actionable operational improvements.
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Strong decision-making skills, particularly during operational disruptions.
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Familiarity with cabin crew regulations, service delivery standards, and operational protocols.
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Good understanding of HR and disciplinary processes.
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Excellent communication, coordination, and stakeholder management skills.