Air Arabia Cabin Crew Open Day - Alexandria, Egypt
Air Arabia is holding an Open Day in Alexandria, Egypt for prospective Cabin Crew members. Interested candidates are encouraged to apply online. Shortlisted candidates will receive an invitation email containing details regarding the venue, time, and date approximately 2-3 days prior to the Open Day.
Job Purpose
The Cabin Crew member acts as an ambassador for Air Arabia. He/She strives to achieve customer loyalty and promote a positive corporate image by enhancing the overall customer experience. The Cabin Crew member provides excellent customer service to all passengers while ensuring their safety and comfort throughout the entire flight cycle. He/She must be ready and fit to operate, ensuring productivity aligns with established measures and the company’s adopted policies and procedures.
Key Responsibilities
- Conduct: Ensures timely attendance, proper grooming, fitness, and legality for assigned flights. Attends briefings to acknowledge flight details, role distribution, targets, security checks, and boarding procedures.
- Safety Measures: Instructs passengers on safety procedures to ensure their safety and comfort at all times. Identifies safety and security risks and collaborates with the Cabin Supervisor to implement remedial actions according to Standard Operating Procedures (SOPs). Administers first aid to passengers when necessary. Informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions promptly.
- Customer Service: Welcomes passengers and assists with boarding formalities, entering necessary data into the aircraft log book according to Air Arabia and GCAA/CAA procedures. Provides consistent, excellent customer service by attending to individual pre-bookings, requests, and needs. Identifies and assists passengers experiencing stress or difficulties, adhering to policies and procedures detailed in the Operations Manual and other relevant instructions. Contributes to maximizing on-board revenue and the "Charity Cloud" program by efficiently promoting on-board meals, products, and charity services, achieving individual and team targets. Ensures the proper and secure handling of cash and credit card payments received for individual sales and donations.
- Crosschecking and Reporting: Conducts pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified items prior to takeoff; reports any deficiencies to the Cabin Supervisor and/or Captain, as appropriate. Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided before flying. Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff. Conducts post-flight briefings and assessment reports as per adopted policies and procedures, providing objective evaluations of the Cabin Supervisor and reporting any problems or discrepancies on the flight, including closing and sealing of duty-free containers. Accounts to the Cabin Supervisor for passenger conduct; carries out the duties of 'Cabin Supervisor' when designated by the Captain. Maintains necessary professional and safety knowledge and competitiveness by attending recurrent training, emergency procedures training, and educational workshops, and by ensuring a current license. Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
Important Requirements
- Age: Between 20 to 33 years
- Minimum Height: 160 cm (Female), 170 cm (Male)
- Weight: Proportionate to Age and Height
- Clear skin with no visible marks or tattoos while wearing the cabin crew uniform
- Medically/Physically fit to perform Cabin Crew duties
- Ability to swim with a flotation device
Qualifications
- Diploma or Higher Secondary Certificate is acceptable; a diploma in Travel/Tourism is preferred.
- Training in First Aid, Safety, and Emergency Procedures is an added advantage.
- Fit to fly with good general health and no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Language: Fluent in written and spoken English.
Work Experience
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in customer service within the Airlines/Aviation/Hospitality industries is an added advantage.
- An active cabin crew license is an advantage.
- Capable of working in shifts and for extended hours.
- Demonstrates high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.