Role Summary

Air Canada Rouge is seeking an Onboard Experience Mentor to join their In-Flight Services team at Toronto. This role involves coaching, supporting, and developing the Rouge Crew to enhance the onboard passenger experience, ensuring safety and delivering exceptional service with Canadian charm, friendliness, and efficiency.

About the Role

As a subject matter expert, the Onboard Experience Mentor will play a crucial role in maintaining safety as the top priority while fostering a positive onboard atmosphere. This position offers the opportunity to lead, ensure service consistency, and recognize exemplary service delivery. The mentor will also be instrumental in gathering feedback from passengers and crew to continuously improve the onboard experience.

Requirements

Ability to work independently with minimal supervision.
Demonstrates leadership skills, professional maturity, and mutual respect.
Proven ability to collaborate effectively with others, demonstrating a proactive and enthusiastic team player attitude.
Demonstrates flexibility and embraces change.
Highly adaptable and flexible to support a 24/7 operation.
Willingness and ability to travel.
Demonstrates impeccable grooming standards.
Proficiency in Microsoft Outlook and Excel.
Maintains a high regard for confidentiality.
Previous cabin crew experience is required.
Must complete flight attendant initial training and maintain qualifications.

Qualifications

Customer-focused with excellent communication skills.
Strong conflict resolution and interpersonal skills.
Resilient and open-minded.
Based in Toronto.

Linguistic Requirements

Preference will be given to bilingual candidates with equal qualifications.

Employment Details

Pay Type: Salary
Employment Indicator: Management
Travel Required: Yes