Air Arabia | Flight Attendant

About the Role

An exciting opportunity exists for a Cabin Crew member to join a dynamic airline team. This role involves serving as the airline's ambassador, enhancing customer experience, and ensuring passenger safety and comfort throughout flights. The position is based in Riyadh, KSA, with recruitment activities planned for the region.

Job Purpose

The Cabin Crew member will act as an ambassador for the airline, striving to foster customer loyalty and promote a positive corporate image by consistently enhancing the overall customer experience. This role is responsible for delivering excellent customer service to all passengers, ensuring their safety and comfort are prioritized throughout the entire flight cycle, and maintaining productivity in line with company policies and procedures.

Key Responsibilities

• Ensuring timely attendance, proper grooming, fitness, and compliance with flight requirements.
• Attending pre-flight briefings to confirm flight details, role distribution, security checks, and boarding procedures.
• Instructing passengers on safety procedures to guarantee their safety and comfort.
• Identifying safety and security risks and collaborating with the Cabin Supervisor for remedial actions.
• Administering first aid to passengers as needed.
• Promptly reporting any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, and Captain.
• Welcoming passengers, assisting with boarding, and accurately logging necessary data.
• Providing exceptional customer service by attending to passenger requests and needs.
• Assisting passengers experiencing stress or difficulties in accordance with operational procedures.
• Promoting on-board revenue and charity programs through effective sales of meals, products, and services.
• Accurately handling cash and credit card payments for sales and donations.
• Conducting pre-flight checks for supplies, emergency equipment, and catering, reporting any deficiencies.
• Assisting with in-flight service, including catering and duty-free product replenishment.
• Ensuring the thorough cleaning and re-provisioning of the aircraft cabin at transit stations.
• Facilitating the orderly handover and takeover of the cabin with catering, cleaning, and maintenance staff.
• Completing post-flight assessments and reports, including evaluations of the Cabin Supervisor and duty-free container management.
• Accounting for passenger conduct to the Cabin Supervisor and assuming Cabin Supervisor duties when designated.
• Maintaining professional knowledge and license validity through recurrent training and workshops.
• Contributing to team objectives and achieving sales targets.

Qualifications

• Diploma or Higher Secondary Certificate; a diploma in Travel/Tourism is advantageous.
• Training in First Aid, Safety, and Emergency Procedures is a plus.
• Must be fit to fly with good general health and no serious medical conditions.
• Presentable, with a friendly, cheerful, and positive attitude, even under stress.
• Customer service-oriented with the ability to understand and address customer needs.
• Capable of handling difficult situations and customers professionally.
• Focused and efficient in identifying irregularities and managing emergencies.
• Proactive, self-motivated, and demonstrates positive teamwork competency.
• Very good verbal and written communication skills.
• Excellent time management and problem-solving skills.
• Proficient in Microsoft Office.
• Fluent in English; other languages are considered an advantage.

Work Experience

• Fresh graduates are encouraged to apply.
• Previous experience as cabin crew or in a customer service role within the Airlines, Aviation, or Hospitality industries is an advantage.
• An active cabin crew license is beneficial.
• Ability to work in shift patterns and extended hours.
• High flexibility and adaptability to frequent changes and busy schedules.
• Demonstrated ability to deliver against policies, procedures, and Key Performance Indicators (KPIs).