Cabin Crew - Virgin Australia (Perth Based)
About the Role
Virgin Australia is seeking enthusiastic and dedicated individuals to join its award-winning Cabin Crew team. Recognized for seven consecutive years by AirlineRatings.com for Best Cabin Crew, the airline prides itself on delivering exceptional guest experiences, prioritizing passenger comfort and satisfaction in all aspects of service, both in the air and on the ground. The successful candidates will play a pivotal role in enhancing the onboard atmosphere and ensuring a memorable journey for every guest.
Unique Perth-Based Lifestyle
This Cabin Crew position, based in Perth, offers a distinct advantage. Unlike typical cabin crew roles that may involve extended periods away from home, this opportunity predominantly allows crew members to return home on the same day following most shifts. Extended overnight stays will be infrequent, providing a more balanced lifestyle for those based in Perth.
Valued Experience
While formal flight attendant experience is not a prerequisite, Virgin Australia highly values transferable skills. Individuals with a background in customer service, hospitality, retail, aged care, nursing, or hotel operations will find their experience directly applicable and highly regarded for this role.
Ideal Candidate Profile
Virgin Australia is searching for exceptional individuals who embody warmth, professionalism, and a genuine desire to assist others. Key attributes sought include a hospitality-oriented mindset, an energetic and positive demeanor, composure under pressure, effective communication skills, a proactive approach to problem-solving, and a strong commitment to safety. Candidates should be people-oriented, calm, collected, and possess a down-to-earth attitude.
Key Responsibilities
- Warmly welcoming and bidding farewell to passengers onboard aircraft.
- Conducting clear and comprehensive safety briefings and ensuring passenger adherence.
- Delivering outstanding service to all guests, including those with special needs.
- Ensuring a safe and enjoyable flying experience, particularly for unaccompanied minors.
- Collaborating effectively within a team environment and engaging with new people daily.
- Demonstrating resilience and adaptability in managing unforeseen circumstances such as weather disruptions, delays, and emergencies.
- Maintaining a calm and confident presence to instill confidence in passengers.
Essential Requirements
- Minimum age of 18 years.
- Australian Citizenship or Permanent Residency.
- A minimum of three years of previous employment (part-time or full-time) in roles focused on customer or people care.
- A valid passport with at least 18 months of remaining validity.
- A Responsible Service of Alcohol (RSA) certificate, or the ability to obtain one promptly.
- A current Australian First Aid and CPR certificate, or the ability to obtain one promptly.
- Availability to work a 24/7 rotating roster, encompassing early starts, late finishes, weekends, public holidays, and peak travel periods.
- Ability to reach up to a height of 180cm.
- Comfortable interacting with animals, including cats and dogs, who may travel onboard.
Benefits and Opportunities
Virgin Australia is committed to providing its employees with industry-leading benefits and conditions, including:
- Discounted flights for the employee and their loved ones, including annual flight credits valued at $1000.
- Six weeks of annual leave.
- Complimentary onsite physiotherapy services.
- Provision of full uniform and staff parking.
- Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation, and worldwide experiences.
- Access to the 'Virgin Family' platform, offering exclusive staff discounts across Virgin brands globally.
- Discounts on a range of services including hospitality, retail, technology, beauty, and wellness.
- Confidential counselling services and access to a wellbeing app supporting physical, mental, social, and financial health.
Diversity and Inclusion
Virgin Australia fosters an inclusive environment where every individual is valued. The company actively encourages applications from Indigenous Australians, people with disabilities, individuals from diverse cultural backgrounds, members of the LGBTQI+ community, and all those seeking to join the Virgin Australia family.