Virgin Australia is an airline committed to redefining the flying experience. The company seeks talented individuals passionate about customer experience, ethical conduct, and unwavering safety standards across all operations. Virgin Australia values diversity and inclusion, fostering a culture of ambition within a major brand.
The Cabin Crew Culture Manager will serve as the vital force behind Virgin Australia's Customer Service and Cabin Crew operations. This role is instrumental in cultivating a high-performance culture and inspiring teams to deliver exceptional customer experiences at every touchpoint. The Manager will mentor a team of leaders, champion employee engagement, and instill a customer-centric mindset while rigorously upholding safety and compliance standards in alignment with Virgin Australia's Safety Management System.
Key responsibilities include driving operational excellence through the execution of the people strategy, nurturing robust stakeholder relationships, and establishing an open and transparent environment conducive to feedback. The primary objective is to lead an engaging service culture that empowers employees to consistently achieve service excellence and ensure every journey is memorable for passengers.
This position is a 12-month maximum term opportunity.
Virgin Australia is dedicated to employee well-being and offers industry-leading benefits and conditions, including:
Virgin Australia celebrates individuality and actively encourages applications from Indigenous Australians, people with disabilities, individuals from diverse cultural backgrounds, members of the LGBTQIA+ community, and all who wish to join the Virgin Australia family.
Virgin Australia is eager to receive applications from qualified candidates. Apply now to express your interest.