About Virgin Australia

Virgin Australia is a dynamic airline committed to redefining the flying experience, making it exceptional rather than merely satisfactory. This ambitious mission is powered by a team of talented individuals dedicated to outstanding customer experiences, unwavering integrity, and paramount safety across all operational domains and workplaces. The airline champions genuine diversity and inclusion within its ambitious global brand.

Role Overview

The Crew Culture Manager serves as the vital hub for Customer Service and Cabin Crew operations. This pivotal role is responsible for cultivating a high-performance culture, inspiring teams to deliver memorable experiences at every customer interaction point. The Manager will mentor a team of Leaders, drive employee engagement, and embed a customer-first philosophy, all while upholding Virgin Australia's Safety Management System, ensuring compliance with safety and operational standards.

Further responsibilities include driving operational excellence through the execution of the people strategy, nurturing robust stakeholder relationships, and fostering an environment of transparency and open feedback. The incumbent will champion an infectious service culture, empowering personnel to consistently achieve service excellence and ensure every journey is memorable. This is a 12-month maximum term opportunity.

Key Responsibilities and Requirements

Lead and develop a high-performance culture within Customer Service and Cabin Crew operations.
Inspire and mentor teams to deliver exceptional customer experiences.
Champion employee engagement and embed a customer-first mindset.
Ensure adherence to safety and compliance standards as per the Safety Management System.
Drive operational excellence and execute the company's people strategy.
Cultivate strong stakeholder relationships and foster an open feedback environment.
Lead a service culture that empowers employees to achieve service excellence.
Possess experience in an operational leadership role within a fast-paced, high-pressure environment.
Demonstrate a comprehensive understanding of operations and resource management principles.
Exhibit sound knowledge of Safety and Emergency Procedures (SEP), service standards, and guest care protocols.
Show a proven ability to influence and engage business leaders.
Apply high levels of emotional intelligence to understand behaviours and drive positive outcomes.
Possess the ability to drive positive customer outcomes through a large and diverse workforce.

What We Offer

Virgin Australia is committed to providing exceptional employee benefits and conditions, including:

Significantly discounted air travel for employees and their loved ones, including annual travel credits.
Flexible working arrangements, encompassing adaptable work hours and remote work options.
Discounts on travel insurance, car hire, accommodation, and global experiences.
Discounted membership to Virgin Australia Lounges.
Concessions on hospitality, retail, technology, beauty services, and wellness offerings.
Comprehensive wellness support, including the digital wellbeing platform, Converge.
An Employee Assistance Program offering confidential coaching and support for physical, mental, social, and financial wellbeing.
A "Dress for Your Day" policy, granting flexibility in attire appropriate for work tasks and daily demands.

Our Commitment to Equality

Virgin Australia celebrates individuality and actively encourages applications from Indigenous Australians, people with disabilities, individuals from diverse cultural backgrounds, members of the LGBTQIA+ community, and all prospective team members who wish to join the Virgin Australia family.

Apply Now

Interested candidates are invited to apply.