Virgin Australia | Flight Attendant

Overview

Virgin Australia, an acclaimed airline, invites applications for the esteemed position of Cabin Crew. Renowned for its distinctive approach to aviation and unwavering commitment to delivering exceptional guest experiences, Virgin Australia has been recognized seven consecutive years with the AirlineRatings.com Airline Excellence Award for Best Cabin Crew. This role offers a unique opportunity to join a dynamic team dedicated to creating memorable journeys by prioritizing guest satisfaction and safety, all while embodying the distinctive 'Virgin way'.

This position is ideal for individuals with a strong background in people-centric roles such as customer service, caregiving, hospitality, or retail. Virgin Australia values a unique blend of professionalism and personality, seeking individuals who are ready to elevate their career to the skies and contribute to an award-winning team.

The Ideal Candidate

Virgin Australia seeks compassionate, energetic, and highly adaptable individuals with a genuine passion for hospitality. The ideal candidate will be cool, calm, and collected, exhibiting a 'nothing is too much trouble' attitude. Essential attributes include being people-loving, safety-conscious, clear-headed, charming, and down-to-earth, with a natural ability to connect with guests and foster a welcoming atmosphere onboard.

Key Responsibilities

The Cabin Crew member plays a pivotal role in upholding Virgin Australia's reputation for outstanding service and safety. Core duties include:

• Warmly welcoming and farewelling guests onboard the aircraft.
• Delivering comprehensive safety briefings and ensuring strict adherence to all aviation safety procedures.
• Providing exemplary inflight service, anticipating guest needs, and responding proactively to ensure a comfortable journey.
• Offering dedicated assistance to guests requiring special attention, including those with special needs and unaccompanied minors, ensuring their journey is safe and enjoyable.
• Operating effectively as an integral part of a collaborative cabin crew team, contributing to a positive working environment.
• Demonstrating composure and confidence in managing unforeseen circumstances, such as weather delays or emergencies, to ensure guest reassurance.
• Embracing opportunities for daily interaction with diverse individuals and experiencing travel to various destinations.

Essential Requirements

Applicants must meet the following criteria to be considered for this role:

• Must be at least 18 years of age.
• Possession of Australian Citizenship or Permanent Residency is mandatory.
• A minimum of three years of prior employment in full-time or part-time roles focused on caring for people or customers is required.
• A valid passport with at least 18 months of remaining validity is essential.
• Hold a current Responsible Service of Alcohol (RSA) certificate.
• Possess a current Australian First Aid and CPR certificate.
• Ability to commit to a 24/7 rotating roster, including early starts, late finishes, weekends, public holidays, and peak periods.
• Comfortable being in proximity to cats and dogs, which may travel onboard from time to time.
• Capable of reaching a height of 180cm.

Benefits & Culture

Virgin Australia is committed to the wellbeing and professional growth of its team members, offering one of the industry's most attractive benefits packages, including:

• Highly discounted flights for the employee and their loved ones, including $1000 worth of annual flight credits.
• Six weeks of annual leave.
• Access to complimentary onsite physiotherapy services.
• Provision of a full uniform and staff parking facilities.
• Exclusive discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation, and global experiences.
• Access to the 'Virgin Family' platform, providing staff-only special offers across Virgin brands worldwide.
• Discounts spanning hospitality, retail, technology, beauty services, and wellness programs.
• Free counselling services and access to a comprehensive wellbeing application to support physical, mental, social, and financial health.

Diversity & Inclusion

Virgin Australia celebrates individuality and fosters an inclusive environment where everyone belongs. The airline actively encourages applications from Indigenous Australians, individuals with disabilities, those from diverse cultural backgrounds, members of the LGBTQIA+ community, and all who wish to become part of the Virgin Australia family. The belief is that when everyone is included, everyone wins.