Leader, Crew Culture - Melbourne

Virgin Australia is an airline committed to doing things differently, the 'Virgin way'. Dedicated to making flying better than just 'nice', the airline relies on a team of talented professionals passionate about customer experience, upholding values, and prioritising safety across all operations. Virgin Australia fosters a culture that values real diversity and inclusion, supporting a significant brand with ambitious goals.

An exciting opportunity exists to join the Melbourne team as a Leader, Crew Culture. This pivotal role involves leading Virgin Australia's award-winning Cabin Crew, recognised as Best Cabin Crew for seven consecutive years. The primary responsibility of the Leader, Crew Culture is to lead, support, coach, and develop a team of customer service professionals operating onboard the airline's aircraft.

Effective leadership will be instrumental in fostering a collaborative, empowered, and high-performing team dedicated to creating unforgettable guest journeys.

Reporting to the Crew Culture Manager, the Leader, Crew Culture is responsible for driving team and operational performance in alignment with Virgin Australia’s values, policies, and key performance indicators. This position also plays a key role in supporting the health and wellbeing of the crew through a proactive approach to their needs.

Key Responsibilities:

Inspires and motivates Cabin Crew, cultivating an environment that delivers memorable customer experiences daily.
Ensures the team meets operational targets, safety regulations, and performance metrics while maintaining high service quality standards.
Embeds and leads a positive people culture consistent with the Virgin Australia Group’s strategic vision and purpose.
Facilitates performance management discussions, ensuring compliance with company policies, procedures, and Fair Work regulations.
Ensures team members adhere to the Enterprise Agreement (EA), workplace regulations, and company policies.
Supports investigations into workplace incidents, grievances, and disciplinary matters, ensuring fair and compliant processes.
Manages the health and wellbeing of Cabin Crew members, including leading return-to-work processes, supporting employees with injury management, and liaising with relevant stakeholders.
Supports day-to-day operations as required to ensure performance metrics are achieved.

Skills and Experience Required:

Minimum Year 12 qualification or equivalent.
Proven leadership experience leading large, diverse teams within a fast-paced business environment.
Experience leading remote workforces is essential.
Demonstrated experience running performance management processes.
Previous aviation industry experience is highly regarded.
Trusted people leadership capability.
Demonstrated ability to influence and engage business leaders.
High level of emotional intelligence; the ability to read, monitor, and understand behaviours and respond to achieve positive outcomes.
Ability to drive positive customer outcomes through leadership of a large, diverse workforce.
Good understanding of working within the scope of an Enterprise Bargaining Agreement.

About Virgin Australia and Why Join:

It is an exciting time to be part of Virgin Australia, with the airline breaking records, expanding its fleet, and making significant investments in technology, travel experiences, and its people. Recent highlights include:

Record guest numbers, with almost 4 million flying over the recent summer period.
A significant fleet transformation underway, with 34 aircraft refreshed and 39 more scheduled.
A growing Velocity loyalty program, exceeding 13 million members.
Ongoing investment in technology, digital platforms, and data capabilities to enhance guest and employee experiences.
Introduction of new Embraer E190-E2 aircraft to the Western Australian network.
Recognition as Australia’s Most Trusted Travel & Tourism Brand (Roy Morgan 2024).
Establishment of a new codeshare partnership with Air New Zealand.
Receiving a strong vote of confidence with Qatar Airways' 25% stake in Virgin Australia.
Continued investment in airport operations and ground services infrastructure.

Employee Benefits:

Virgin Australia offers attractive perks to its employees, including:

Heavily discounted air travel benefits and an annual travel credit allowance of $1,000.
Travel discounts on insurance, car hire, hotels, and experiences.
Discounted Lounge membership and access to perks across retail, technology, beauty, and wellness sectors.
Comprehensive wellbeing support, including a digital wellness platform and Employee Assistance Program.

Commitment to Diversity and Inclusion:

Virgin Australia celebrates individuality and is committed to building a diverse team. Applications are encouraged from Indigenous Australians, people with disability, those from diverse cultural backgrounds, members of the LGBTQI+ community, and all individuals seeking to join the Virgin Australia family.

Ready to apply? The airline is ready to hear from you. Apply now.