About the Role

This role focuses on enhancing the training and development programs for Singapore Airlines (SIA) cabin crew. The successful candidate will ensure that training initiatives align with SIA's corporate mission and values, fostering a professional environment committed to exceptional customer service. Responsibilities include managing training grants, developing digital learning content, and driving process improvements within a dynamic operational setting.

About the Employer

Singapore Airlines (SIA).

Location

Not specified in the original advertisement.

Requirements

A university Bachelor's degree in any discipline.
Experience in project management, including planning and utilizing tools like JIRA.
Experience in product management, covering requirements gathering, user needs analysis, and quality assurance.
Strong data analysis skills, with knowledge of data visualization tools and techniques.
Proficiency in Microsoft Office applications.
Prior experience in administrative, training coordination, or operations support roles.
Proven ability to manage enrolment processes, scheduling, and training logistics is preferred.
Experience managing multiple systems while maintaining data accuracy and consistency.
Good interpersonal and communication skills.
Detail-oriented and analytical with a keen sense for numbers.
Ability to manage projects independently.
Resourceful and adaptable team player.

Qualifications and Advantages

Experience in e-learning development using Articulate 360 and familiarity with AI technologies would be an added advantage.
Relevant training and adult learning certifications (e.g., ACTA, ACLP, or DACE) will be an advantage.
Familiarity with e-learning platforms and digital tools (e.g., system testing, content development) is an advantage.
Experience operating in a fast-paced, operations-focused environment and engaging with multiple stakeholders is beneficial.

Key Responsibilities

Manage training grants, audit requirements, and risk assessment activities in compliance with organizational and regulatory guidelines.
Administer and improve digital platforms and systems to ensure effectiveness and user-friendliness.
Develop engaging e-learning, micro-learning, and multimedia content.
Conduct interviews, evaluations, and data analysis to assess program effectiveness and support decision-making.
Support departmental planning and operations by coordinating activities and managing administrative matters.
Collaborate with internal and external stakeholders through committees and taskforces.
Drive process improvements and digitalization efforts, including automation and workflow streamlining.