Singapore Airlines seeks a highly skilled professional to manage and enhance training programs for its cabin crew. This role, based in Singapore, focuses on developing holistic, high-standard training aligned with the company's mission, corporate objectives, and core values. The position aims to cultivate cabin crew who embody professionalism and deliver exceptional customer service throughout their careers with Singapore Airlines.
About the Role
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Manage training grants, audit requirements, and risk assessment activities, ensuring compliance with organisational and regulatory guidelines.
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Administer and improve digital platforms and systems to maintain effectiveness and user-friendliness.
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Develop engaging e-learning, micro-learning, and multimedia content.
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Conduct interviews, evaluations, and data analysis to assess programme effectiveness.
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Support departmental planning and operations through coordination and administrative management.
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Collaborate with internal and external stakeholders on organisational projects.
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Drive process improvements and digitalisation through automation and workflow streamlining.
Requirements
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A university Bachelor's degree in any discipline.
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Experience in project management, including planning and the use of tools like JIRA.
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Experience in product management, covering requirements gathering, user needs analysis, and quality assurance.
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Strong data analysis skills, with knowledge of data visualisation tools and techniques.
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Proficiency in Microsoft Office applications.
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Prior experience in administrative, training coordination, or operations support functions.
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Experience working with multiple systems, ensuring data accuracy and consistency.
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Good interpersonal and communication skills.
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Detail-oriented, analytical with a keen sense for numbers.
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Ability to manage projects independently.
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Resourceful and adaptable team player.
Qualifications
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Experience in e-learning development using Articulate 360 is an advantage.
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Familiarity with AI technologies is an advantage.
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Relevant training and adult learning certifications (e.g., ACTA, ACLP, or DACE) will be an advantage.
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Proven ability to manage enrolment processes, scheduling, and training logistics is preferred.
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Familiarity with e-learning platforms and digital tools (e.g., system testing, content development) is an advantage.
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Experience operating in a fast-paced, operations-focused environment and engaging with multiple stakeholders is beneficial.