Scandinavian Airlines | Flight Attendant

Cabin Crew Manager - Copenhagen Base

Scandinavian Airlines (SAS) is dedicated to fostering a culture of mutual care, exceeding traveler expectations, and pioneering sustainable aviation. As a prospective Cabin Crew Manager, an individual will integrate into a collaborative environment built on shared objectives and genuine appreciation. This team celebrates accomplishments and actively supports the professional growth of its members. SAS prioritizes safe, sustainable, and punctual operations while actively shaping the future of the airline and contributing to environmental protection. This dynamic, fast-paced setting offers ample opportunity for an individual to thrive, contribute, and advance their career.

Why SAS?

SAS provides an exceptional platform for career development within an international, people-centric, and rapidly evolving industry. Team members benefit from:

• Travel privileges and discounted airfare.
• Opportunities for professional development and continuous learning.
• A supportive organizational culture that champions teamwork, skill enhancement, and ongoing improvement.

About the Role and the Team

The Cabin Crew Manager serves as a frontline leader, providing essential support and guidance to the Cabin Crew. Reporting to the Head of Cabin Crew, the individual will join a team of six Cabin Crew Managers at the Copenhagen base, collaborating closely with colleagues across Scandinavia in a dynamic, cross-functional capacity. The primary mission involves leading and inspiring the cabin crew while upholding the highest standards of operational excellence and safety. This role acts as a crucial conduit between corporate directives and operational execution, ensuring alignment and effective implementation of strategies. The Cabin Crew Manager will play a pivotal role in reinforcing SAS's core values: Inspiration, Collaboration, Accountability, Recognition, and Execution.

Key Responsibilities and Challenges

• Lead and support cabin crew, ensuring engagement, motivation, and readiness to deliver exceptional service at the Copenhagen base, including remote leadership.
• Contribute to fostering a positive work environment, participating in initiatives that promote well-being and maintain a supportive team culture.
• Collaborate effectively with ancillary departments such as Planning, Commercial, and People teams to ensure seamless daily operations.
• Translate strategic objectives into clear operational standards and procedures, enabling the team to maintain focus and adapt to a fast-moving environment.
• Monitor and follow up on crew absence, customer feedback, and engagement plans, and participate in the scheduled "jour-phone" rotation.
• Cultivate trust and team spirit, provide recognition, motivate team members, and encourage a proactive attitude that drives superior customer experiences.

Qualifications and Experience

Successful candidates will demonstrate:

• Strong leadership qualities that foster unity, enthusiasm, and effective teamwork.
• Exceptional communication skills with the ability to inspire, guide, and engage cabin crew members.
• A supportive and adaptable approach, capable of assisting the team through environmental changes.
• The ability to thrive in a high-paced setting and approach changes with enthusiasm.
• Prior experience in the aviation industry and crew leadership is highly advantageous.
• Fluency in English is essential, with proficiency in a Scandinavian language being a significant asset.