Rise Air | Flight Attendant

Rise Air is western Canada's largest full-service aviation operation. Based in Saskatoon, here is your opportunity to work in the fascinating aviation industry for a dynamic company that exceeds customers' expectations, strives for operational excellence, and has a strong employee culture. Reporting to the Flight Attendant Manager, Flight Attendants plan and coordinate all flight attendant responsibilities in accordance with Canadian Aviation Regulations (CARs), Transport Canada-approved company flight attendant manual and company customer service standards. This position has a regulatory and legal obligation to ensure the safety and wellbeing of passengers as required in accordance with all applicable regulations and standards.

Primary Responsibilities

• Respond to the direction of the pilot in command during the performance of in-flight duties and responsibilities.
• Coordinate and provide cabin, ground, and in-flight passenger services, ensuring company customer service standards are met.
• Perform ongoing safety-related duties in accordance with Canadian Aviation Regulations (CARs), including cabin checks, announcements, and escorting passengers to and from aircraft for boarding and deplaning.
• Perform on board pre-flight safety checks prior to departure to comply with company standards and government regulations. Attend and participate in pre-flight crew briefings.
• Perform all duties in a state of preparedness in the event of an emergency evacuation or critical incident, ensuring that passenger safety is a priority.
• Attend and actively participate in all required regulatory and company training.
• Prepare and submit appropriate flight documents and reports. Advise the pilot in command of any abnormal incidents or events and prepare a written report if required.
• Ensure all manuals are up-to-date and abide by all information and directives received through company bulletins.
• Ensure that the flight attendant manual is carried on all flights.
• Advise the flight attendant manager of any matter that could affect the operation of the company.

You are the ideal candidate if you can:

• Develop and maintain knowledge of the company's vision, mission, and values.
• Foster a team-based environment through collaborative working relationships.
• Ensure optimal communication with all employees and internal partners.
• Continuously update job knowledge by participating in training and other education opportunities.

You will succeed if you have:

• Demonstrated experience in serving a diverse and complex customer base.
• Professional judgement and well-defined conflict resolution skills in handling sensitive situations with tact, diplomacy.
• High ethical standards.
• Ability to effectively communicate and interact professionally, displaying a positive attitude with customers and with colleagues.
• Sound problem-solving, decision-making, analytical thinking, planning, and execution skills.
• Organized, flexible, able to work both independently and in a team environment.
• Ability to "take charge" and manage in-flight emergencies or incidents when required.
• Strong leadership skills and a hands-on, self-motivated, and demonstrated positive, can-do attitude.
• Excellent time management skills with the ability to organize, multi-task and prioritize.
• Able and willing to work on modified schedules, including early mornings, late nights, and holidays.
• Must be able to report to work within one hour of being called in for a reserve shift.
• Demonstrated ability to make decisions and take firm action when necessary

Typically, the knowledge and skills required for this position include a high school diploma, with one to two years' progressive customer service experience. Previous work experience or training in aviation is preferred. Current CPR, First Aid, and other safety-related training is an asset. A working knowledge of the Dene and/or Cree languages is an asset.

Qualification for this position is dependent on successful completion of initial and annual Transport Canada-approved training and examinations. Must be able to achieve a minimum of 90% on all written exams.

As this is a Safety Sensitive Position, selected candidate(s) must test negative for impairing substances and alcohol prior to employment.