About the Role
Qatar Airways is seeking a Manager Cabin Crew for its Cabin Services department in Doha. This leadership position focuses on managing the performance and development of Cabin Crew, ensuring adherence to company standards, maintaining the airline's image, and contributing to the strategic objectives of the Cabin Services Division. The role involves leading a team of Performance Managers and supporting the Senior Manager Cabin Crew Performance.
Key Responsibilities
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Oversee the performance of Cabin Crew, ensuring consistent standards in service, safety, grooming, and the representation of Qatar Airways' corporate image.
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Manage Cabin Crew performance levels and discipline, analyzing trends and providing guidance on corrective actions and disciplinary issues.
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Ensure effective communication of safety and customer service standards to Cabin Crew.
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Conduct meetings with crew to address performance and grooming, and participate in investigations related to operational non-compliance.
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Analyze Cabin Crew performance, prepare feedback reports, and provide recommendations for contract renewals.
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Determine recruitment and selection criteria for prospective Cabin Crew and participate in assessment activities.
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Plan and strategize manpower development to meet company requirements for Cabin Crew numbers.
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Communicate changes to services, policies, and procedures to Cabin Crew for timely implementation.
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Establish and communicate Key Performance Indicators (KPIs) to all crew, proposing training to enhance service standards.
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Appraise Crew performance, conduct coaching and training for Performance Managers, and perform other related duties as directed.
Requirements
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A high level of ethical standards and attention to detail.
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Strong judgment and decision-making skills.
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Ability to use logic and reasoning to identify strengths and weaknesses of solutions and approaches to problems.
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Proven success in process and information management.
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Strong command of the English language, both written and verbal.
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Managerial skills, including delegation, workflow management, mentoring, coaching, training, and fostering teamwork.
Qualifications
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Bachelor's Degree or equivalent with a minimum of 8 years of job-related experience.
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Alternatively, High School Qualification / Vocational Qualification / Diploma or equivalent with a minimum of 9 years of job-related experience.