Malaysian Airlines | Flight Attendant
About the Role
This role leads and is accountable for the end-to-end Cabin Crew / In-flight Services function, ensuring the safe, secure, compliant, and consistently high-quality delivery of cabin operations. The Head Cabin Crew, reporting to the Director of Flight Operations, sets operational and service standards for the cabin crew workforce and provides visible leadership. This position is based in [Location - inferred from context, not explicitly stated but implied by network operations].
About the Position Summary
The Head Cabin Crew provides strategic direction for cabin crew operations, workforce capability, service delivery, and continuous improvement. This involves translating company strategy and regulatory obligations into clear policies, manuals, and operating practices. The role ensures effective governance, quality assurance, and risk management related to operations, safety, security, and people. As the principal interface between cabin crew and senior management, this position partners with Flight Operations, Safety, Security, Training, and other departments to advise on emerging risks and strategic priorities, ensuring cabin crew operations support the airline's brand promise and commercial objectives.
Requirements
- Bachelor Degree or Master's degree, or equivalent tertiary qualification, in Aviation Management, Business Administration, Hospitality, Customer Experience, Human Resources, or a related field. A Bachelor's degree with substantial relevant airline leadership experience will be considered.
- Relevant Cabin Crew Safety & Emergency Procedures (SEP) / operational qualification.
- Additional certification in aviation safety, quality, leadership, training, customer experience, or management is advantageous.
- A minimum of 12 years of cabin crew / in-flight services experience.
- At least 5 years in a management, administration, or senior leadership role with responsibility for people, operational standards, and cross-functional decision-making.