Main duties:
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Perform all duties related to the safety and security of our passengers and flight during normal, abnormal and emergency operations,
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Ensure an effective communication between cabin crew members and flight crew members according the applicable instructions for common language and terminology,
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Provide appropriate assistance to all types special category passengers,
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Provide appropriate first aid measures to all types of medical emergencies whether still on ground or inflight,
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Keep updated with all changes in regulations, documents and instructions provided by Luxair, if necessary update changes in own manuals,
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Ensure the wellbeing of our guest’s according to the applicable service instructions and the commercial communication guidelines in force,
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Act according to the current applicable regulations, instructions and take the necessary responsibilities when involved in the process of In-flight Sales on LUXAIR flights,
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Keep familiar with all available ways/forms of reporting, and communicate issues that occurred while on duty, be it irregularities, feedback, suggestions etc.
Required profile:
Minimum required criteria:
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Have a secondary education diploma (Bac) or equivalent,
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Possess a swimming and/or rescue certificate,
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Be at least 18 years old and fit for flights,
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Accept to work according to irregular schedules and during the weekend,
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Accept layover at the Outstations,
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Provides basic knowledge in standard office applications,
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Be customer oriented, have a smart appearance and respect the internal uniform dress code,
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Show good communication skills in English, French and German (spoken & written),
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Attend and pass successfully mandatory initial & recurrent training according to the area of activity.
Desired or to be acquired criteria:
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Refer to the training table,
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Have an excellent sense of customer contact and be highly service-oriented,
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Have a basic knowledge of Luxembourgish,
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Demonstrate the ability to communicate at all levels, both inside and outside the company,
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Show user skills in tools used in the department,
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Be responsible and dynamic, team oriented and able to deal with stress.
The ideal candidate:
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Knowledge of any other language is considered as major asset to this function