Cabin Crew Member (m/f/x)
LuxairAirlines is seeking a highly motivated and dedicated individual to join our Cabin Crew department. The ideal candidate will be responsible for ensuring the safety, security, and comfort of our passengers during all phases of flight.
Primary Responsibilities:
- Implement all safety and security protocols during normal, abnormal, and emergency flight operations.
- Maintain clear and effective communication with cabin crew members and flight crew members using standardized language and terminology.
- Provide specialized assistance to passengers with unique needs, including those requiring special assistance.
- Administer appropriate first aid in the event of medical emergencies, both on the ground and in flight.
- Stay current with all applicable regulations, documents, and instructions provided by Luxair and update personal manuals as necessary.
- Ensure passenger well-being according to service instructions and applicable commercial communication guidelines.
- Adhere to current regulations and instructions while performing in-flight sales duties.
- Utilize available reporting mechanisms to communicate any irregularities, feedback, or suggestions encountered during duty.
Required Qualifications:
- Secondary education diploma (Bac) or equivalent.
- Possession of a swimming and/or rescue certificate.
- Minimum age of 18 years with physical fitness suitable for flight operations.
- Willingness to work according to irregular schedules, including weekends.
- Acceptance of overnight stays at outstations.
- Proficiency in standard office applications.
- Customer-oriented approach with a polished appearance and adherence to internal uniform dress code.
- Excellent communication skills in English, French, and German (spoken and written).
- Successful completion of mandatory initial and recurrent training programs relevant to the role.
Desired Qualifications:
- Training as per the specified table.
- Exceptional customer service skills and a service-oriented mindset.
- Basic knowledge of Luxembourgish.
- Proven ability to communicate effectively at all levels, both within and outside the company.
- Familiarity with tools used within the department.
- Demonstrated responsibility, dynamism, teamwork skills, and stress management capabilities.
Ideal Candidate Profile:
- Proficiency in additional languages is considered a significant asset for this position.
We invite all interested and qualified individuals to submit their applications for this exciting opportunity.