Cabin Crew Development Executive
The Cabin Crew Development Executive reports to the Assistant Manager Cabin Crew Development and plays a pivotal role within the Inflight Services Delivery Department. This individual is primarily responsible for the design and execution of comprehensive career development strategies for Cabin Crew. This includes active participation in the assessment and selection processes for promotion, progression, and retirement age extension interviews. Furthermore, the Cabin Crew Development Executive manages various HR projects and oversees daily operations aimed at enhancing cabin crew engagement and professional development.
Key Responsibilities:
- Leads the execution of the Cabin Crew Career Development strategy, encompassing selection processes, job advertisement creation, promotion criteria definition, candidate screening, selection, offer management, and training roster arrangement.
- Manages the promotion assessment and retirement age extension (RAE) process, including stakeholder liaison, briefing preparation and delivery, activity design and implementation, participation in panel interviews, result consolidation, and result announcement.
- Designs and implements assessment tools and systems for progression, promotion, and RAE selections.
- Participates in role-play exercises and panel interviews for progression, promotion, and RAE assessments.
- Supports management in reviewing promotion and RAE processes, proposing alignment with corporate strategy.
- Manages recruitment-related technology platforms, such as HireVue, Cut-E, and the Learning HUB.
- Oversees roster arrangements for secondee, progression, and promotion training programs.
- Manages CXposure requests from other departments, shortlisting candidates and conducting interviews when necessary.
- Supports the digitalization project for workflow review, guiding and supporting the Cabin Crew Career Development Officer in providing administrative support.
- Deputizes for the Assistant Manager Cabin Crew Career Development and supports the Cabin Crew Career Development Officer when required; undertakes and supports ad hoc projects as assigned by the Assistant Manager.
Requirements:
- Tertiary education or above.
- Demonstrated strong customer service background with at least three years of experience in the customer service sector.
- Comprehensive understanding of cabin crew culture.
- Experience working in HR/Talent Acquisition and Cabin Crew roles is advantageous.
- Experience working with recruitment platforms is advantageous.
- Excellent communication skills (both verbal and written) in English and Cantonese are essential.
- Strong influencing and relationship management skills.
- Ability to work independently, manage multiple tasks, and handle projects effectively.
- Proactive, highly driven, and detail-oriented.
Personal & Application Information:
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.