Air Serbia - Cabin Crew Translator & Brand Ambassador
Air Serbia, the national airline of the Republic of Serbia and one of Europe's oldest airlines, is seeking a dedicated individual to join their team. With a history dating back to 1927, Air Serbia flies to over 80 destinations across Europe, the Mediterranean, North America, Asia, and Africa, handling both passenger and cargo traffic with a fleet of twenty-seven aircraft.
Job Description
This role involves a unique combination of cabin crew duties, translation services, and brand ambassadorship, primarily focused on enhancing the passenger experience for Chinese-speaking travelers.
Responsibilities include:
- Communicating with passengers in Chinese and English, providing simultaneous translation for cabin crew and leaders during flight and in the premium lounge.
- Performing cabin crew duties, when holding a valid cabin crew license and aircraft type license, in accordance with all operating manuals and procedures.
- Assuming responsibility as a translator and brand ambassador, reporting to the Cabin Crew Leader and Aircraft Leader, and following safety and security instructions when a dedicated cabin crew member is unavailable.
- Facilitating effective communication to resolve passenger, cabin crew, and leader issues, ensuring a high level of service by anticipating needs and exceeding expectations.
- Adhering to safety and security procedures as a passenger when not performing licensed cabin crew duties.
- Assisting the crew in communicating with ground services in China for smooth flight operations.
- Communicating with passengers during emergency situations, unusual incidents, flight delays, adverse weather, and turbulence, following cabin crew instructions.
- Supporting cabin crew with translation and innovative solutions during in-flight sales activities, adhering to service standards and company policies.
- Participating in company marketing initiatives.
- Monitoring the Chinese market and recommending relevant events (fairs, workshops) for company participation.
Requirements
- High school diploma (IV).
- Excellent command of English (active).
- Excellent command of Chinese (active) with at least one year of translation experience.
- Completed cabin crew training, including Airbus 330 aircraft type training.
- Proficiency in computer applications (Word, Excel, PowerPoint).