Cathay Pacific | Flight Attendant

Cathay Pacific: Flight Attendant Opportunity

Cathay Pacific invites dedicated and passionate individuals to join its esteemed team of Flight Attendants. This role offers a unique opportunity to connect the world, representing the airline as a brand ambassador while delivering exceptional customer experiences. The successful candidate will be an integral part of a world-class airline, embodying values of thoughtfulness, progressiveness, and a proactive spirit on every flight.

Role Summary

The Flight Attendant is at the heart of Cathay Pacific's commitment to service excellence. They will be responsible for ensuring the safety, comfort, and well-being of all passengers, while representing the brand with warmth and professionalism. This position demands a blend of technical proficiency, interpersonal skills, and a dedication to creating memorable journeys for every customer. They will contribute to a collaborative and supportive team environment and uphold the highest standards of inflight policies and regulatory requirements.

Key Responsibilities:

• Execute safety, first aid, and security protocols with unwavering precision and adherence to standards.
• Act as a brand ambassador, providing genuine and personalized service to all customers.
• Deliver exceptional inflight service by creating memorable experiences that exceed customer expectations.
• Attend to customer needs with a caring, professional, and attentive manner.
• Embrace diversity, showing consideration and support for all passengers, especially those requiring additional assistance.
• Demonstrate excellent teamwork within a culturally diverse environment, fostering collaboration and support.
• Adapt to various situations with confidence, tact, and flexibility.
• Adhere to all inflight policies and regulatory requirements.

Requirements:

• Minimum age of 18.
• Bachelor's degree or above; or high school graduate with at least 1 year of flight attendant experience.
• Proficiency in written and spoken English and Thai. A third language is preferred.
• A valid TOEIC score of 325 for both reading and listening or a valid IELTS (Academic) result with an overall Band Score of 6.0 or above, taken on or after 01 May 2023. Those with valid scores as mentioned are exempted from the English assessment.*
• Excellent communication skills.
• Minimum arm-reach of 208 cm while on tiptoe.
• Previous experience in an airline, hospitality, or service industry is highly advantageous.

Additional Requirements:

Due to the safety-sensitive nature of this position, the successful candidate must meet the following criteria:

• Successfully pass a pre-employment background check, including criminal record verification.
• Demonstrate physical fitness to meet the requirements of the pre-employment medical assessment.
• Pass a pre-employment drug test, conducted according to the HKCAD Guidance for screening of Psychoactive Substances - Annex B.

Benefits:

• Opportunity to be part of a world-class service brand.
• Work schedules that cater to diverse lifestyles.
• World-class training and structured career progression opportunities.
• A safe and collaborative work environment that embraces diversity and inclusion.
• Comprehensive medical coverage and insurance for the employee and their dependents.
• Flexible retirement scheme.
• Discounted travel benefits across numerous airlines for the employee and their family.

Application Information

Selected candidates will be invited to attend an Assessment Day in Bangkok in February 2025, where all assessments will be conducted in one day. The estimated commencement date for successful candidates is during the second quarter of 2025. For candidates requiring a work permit to reside and work in Hong Kong, employment is conditional on immigration approval. Please consult the relevant immigration guidelines for further information.

The application deadline is 31 December 2024.

Shortlisted candidates will be notified within six weeks. Candidates who have applied within the previous three months will not be considered.

Important Note:

Cathay Pacific does not engage with any third-party recruitment agencies for this position. All applications must be submitted through the Cathay Pacific career site. Applications received through other channels will not be considered.

Cathay Pacific is an Equal Opportunities employer. Applicant data will be processed strictly in accordance with the company's personal data policy and solely for recruitment purposes. Candidates not contacted within eight weeks may consider their application unsuccessful. All data will be retained for up to 24 months. A copy of our Personal Information Collection Statement can be obtained by contacting the Data Protection Officer.

*Note: Candidates holding a valid TOEIC score of 325 for both reading and listening, or a valid IELTS (Academic) result with an overall Band Score of 6.0 or above may be exempt from the English assessment. Please upload a copy of your score during the application process. The assessment result must be valid at the time of application. The result will be validated again during the recruitment process.