AirAsia | Flight Attendant

Cabin Crew

Location: Pasay City, Manila

Department: Cabin Crew

Entity: Philippines AirAsia Inc.

Status: Full-time

Role Overview

Cabin Crew members are representatives of the airline, responsible for ensuring the safety, comfort, and satisfaction of guests while delivering an exceptional in-flight experience. This role involves upholding high standards of safety and service, acting as a liaison between guests and flight crew, and performing duties with energy, professionalism, and enthusiasm.

Key Responsibilities

• Ensure guest safety and security onboard in accordance with regulatory and company policies.
• Execute safety-related procedures and emergency drills as outlined in the Safety Emergency Procedures (SEP) Manual.
• Maintain comprehensive knowledge of emergency protocols and perform them accurately when required.
• Ensure all galley equipment and stores are securely stowed and conduct pre-flight inspections of cabin areas.
• Deliver clear and comprehensive passenger safety briefings in compliance with operating procedures.
• Maintain exceptional public conduct and represent the brand both in and out of uniform.
• Report safety hazards or irregularities directly to the Pilot in Command.
• Provide outstanding customer service to create a memorable guest experience.
• Ensure adherence to all customs, immigration, and health requirements.
• Accurately complete required reports and documentation, such as Cabin Defects Logs and incident reports.
• Promote the brand image through exceptional service and behavior.

Candidate Profile

• Passion for people, travel, and creating memorable experiences.
• Confidence, proactivity, and the ability to remain calm under pressure.
• Demonstrated energetic, driven, and adventurous qualities.
• Prior flying experience is advantageous but not mandatory.
• Must meet regulatory requirements for Cabin Crew, including minimum age, height, health, and fitness standards.
• Clear complexion with no apparent blemishes or scars.
• No visible tattoos when in uniform.
• Healthy teeth with no braces, visible damage, decay, or crookedness.
• Weight and height must be symmetrical and within Body Mass Index (BMI) considerations: 18.5-22 for females and 18.5-23 for males.
• Minimum height requirement: 160 cm for females and 170 cm for males.

Technical Skills

• Comprehensive understanding of in-flight safety and emergency procedures.
• Ability to perform pre- and post-flight equipment and safety checks.
• Basic report writing and documentation skills for flight and incident records.
• Adherence to safety protocols and regulatory compliance.

Soft Skills & Competencies

• High attention to detail and situational awareness.
• Excellent interpersonal and communication skills.
• Resilience, adaptability, and capability to work in dynamic and time-sensitive environments.
• Strong team player comfortable working in diverse, multicultural teams.
• Commitment to continuous self-improvement and upholding company standards.

Career Progression

Opportunities exist for internal growth and career evolution within the company. Potential roles include Lead Cabin Crew, In-Flight Supervisor, or transitions into training, operations, or guest experience roles, based on performance and development.

Benefits

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangements, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programs, and childcare amenities.
• Financial Wellbeing: Resources for financial planning, personal skills development, and career growth programs.
• Allstars Specials: Complimentary flights, unlimited discounted flights, and exclusive partner discounts.
• A unique company culture.

Hiring Process

1. Application Review
2. Application Review and Skills Match
3. Interview & Assessments
4. Background Verification
5. Offer Process