AirArabia | Flight Attendant

Conduct

• Ensures punctuality, professional grooming standards, personal fitness, and legal readiness for assigned flights.
• Attends briefings to confirm understanding of flight details, role assignments, security checks, boarding procedures, and other relevant information.

Safety Measures

• Instructs passengers on essential safety procedures to guarantee their safety and comfort during the flight.
• Identifies potential safety and security risks, collaborating with the Cabin Supervisor to implement corrective actions in accordance with Standard Operating Procedures (SOPs).
• Administers first aid to passengers when necessary.
• Promptly reports any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, and Captain as appropriate.

Customer Service

• Welcomes passengers and facilitates boarding formalities.
• Records necessary data in the aircraft log book in compliance with Air Arabia and GCAA/CAA adopted procedures.
• Delivers consistently excellent customer service by addressing individual pre-bookings, requests, and needs.
• Identifies and assists passengers experiencing stress or difficulties, adhering to policies and procedures outlined in the Operations Manual and relevant instructions.
• Contributes to maximizing on-board revenue and the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services, thereby achieving individual and team sales targets.
• Ensures secure and accurate handling of cash and credit card payments from sales and donations.

Crosschecking and Reports

• Conducts pre-flight checks to verify sufficient supplies, emergency equipment, catering equipment, and other specified items before departure.
• Reports any deficiencies to the Cabin Supervisor and/or Captain as appropriate.
• Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are stocked before the next flight segment.
• Manages the orderly handover and takeover of the cabin with catering, cleaning, and maintenance staff.
• Completes post-flight briefing and assessment reports according to established policies and procedures, including providing objective evaluation of the Cabin Supervisor, reporting flight problems or discrepancies, and securing duty-free containers.
• Accounts to the Cabin Supervisor for passenger conduct.
• Acts as Cabin Supervisor when designated by the Captain.
• Maintains current professional and safety knowledge and skills by attending recurrent and emergency procedures training, educational workshops, and ensuring license validity.
• Contributes to the team effort by achieving related results and meeting allocated sales targets and objectives.