Air India | Flight Attendant

Aviation Cabin Crew Engagement and Welfare Manager

The Aviation Cabin Crew Engagement and Welfare Manager is a pivotal role responsible for cultivating a positive, collaborative, and highly motivated culture among cabin crew members, ensuring the consistent delivery of exceptional service and safety standards. This role acts as a primary liaison between cabin crew and management, effectively championing team needs and concerns while strategically aligning operational goals with comprehensive crew well-being and engagement initiatives.

Key Responsibilities:

• Develops and implements comprehensive strategies and programs designed to enhance crew engagement, focusing on critical areas such as retention, recognition, diversity, wellness, and other activities that foster a positive and inclusive workplace environment.
• Provides essential administrative and operational support to the cabin crew team.
• Drives initiatives to optimize cabin crew availability and minimize controllable long non-availability.
• Develops and executes tailored initiatives to significantly enhance crew morale and teamwork, utilizing actionable insights derived from crew feedback surveys and performance evaluations.
• Collaborates seamlessly with cross-functional teams to integrate crew engagement strategies into overarching company objectives and operational plans.
• Manages cabin crew base transfer requests with meticulous attention to detail, ensuring strict alignment with operational headcount requirements.
• Organizes and conducts engaging roadshows focused on crew engagement, well-being, and policy awareness across various bases and relevant operational hubs.
• Oversees all crew well-being processes, proactively connecting with crew members to provide timely assistance and comprehensive support as required.