Air India | Flight Attendant

Flight Attendant - Exceptional In-Flight Service & Passenger Safety

Job Purpose

The primary objective of this role is to ensure the utmost safety, security, and comfort of all passengers while consistently delivering world-class in-flight service standards. The successful candidate will maintain a professional demeanor, provide personalized care, and actively enhance the passenger experience to meet and exceed global aviation expectations.

Key Accountabilities

• Ensuring strict adherence to all safety and security protocols before, during, and after flight operations.
• Delivering superior in-flight service, providing comprehensive passenger assistance, and catering to diverse special needs.
• Proactively managing passenger comfort and adeptly resolving any complaints or concerns with professionalism and empathy.
• Conducting mandatory safety demonstrations and providing essential assistance to passengers during emergency situations.
• Maintaining clear and effective communication channels with flight crew and ground staff to facilitate seamless airline operations.
• Representing the airline with distinction, consistently upholding its reputation and core values.

Required Skills and Competencies

• Ability to represent the airline with unwavering professionalism, courtesy, and cultural sensitivity.
• Commitment to complying with all Directorate General of Civil Aviation (DGCA) regulations and maintaining current licenses and training.
• Demonstrated ability to be warm, approachable, and empathetic when interacting with passengers.
• Meeting all required medical fitness standards essential for flying duties.
• Exceptional communication and interpersonal skills, fostering positive passenger interactions.
• Capacity to remain calm, composed, and decisive in high-pressure or emergency scenarios.
• Maintaining up-to-date knowledge of all service procedures and company policies.
• Staying current with all relevant safety and security requirements.

Eligibility and Qualifications

Please Note: This opportunity is exclusively for Female Indian Nationals.

• Must be a Female Indian National possessing a current Indian passport, PAN card, and Aadhaar card.
• Age requirement: Between 18 and 27 years.
• Minimum Educational Qualification: Successful completion of Class 12 from a recognized board or university with a minimum of 50% marks.
• Minimum Height Requirement: 155 cm.
• Weight: Must be in proportion to height.
• Body Mass Index (BMI) Range: Between 18 and 22.
• Appearance: Well-groomed with no visible tattoos when in uniform.
• Language Proficiency: Fluent in both English and Hindi.
• Vision: 6/6.

Experience Requirements

• Minimum Education: Class 12 completion from a recognized board/university with a minimum of 50% marks.
• Experience Level: Freshers are welcome to apply. Prior customer service or hospitality experience is advantageous.
• Preferred Experience: 1-2 years of relevant experience in customer service, hospitality, or the aviation sector is desired.