Air Arabia | Flight Attendant

About the Role

An established airline seeks to employ a qualified Cabin Crew Member to join their team in an undisclosed location. This role is instrumental in enhancing the passenger experience, ensuring safety and comfort throughout each flight, and upholding the airline's positive corporate image. The successful candidate will act as an ambassador for the airline, fostering customer loyalty and contributing to overall operational excellence.

Responsibilities

The Cabin Crew Member is responsible for a variety of duties focused on passenger safety, comfort, and service. Key responsibilities include:

• Ensuring timely attendance, proper grooming, and fitness for assigned flights, participating in pre-flight briefings.
• Instructing passengers on safety procedures, identifying and addressing safety and security risks in coordination with the Cabin Supervisor.
• Administering first aid when necessary and promptly reporting any flight irregularities or malfunctions to relevant crew members.
• Welcoming passengers, assisting with boarding, and accurately recording flight data.
• Providing excellent customer service, attending to passenger requests, and assisting those experiencing difficulties.
• Promoting on-board revenue through sales of meals, products, and charity services, while ensuring secure handling of transactions.
• Conducting pre-flight checks of supplies and equipment, reporting any deficiencies.
• Assisting with cabin cleanliness and ensuring adequate provisions before flights.
• Managing the handover and takeover of the cabin with catering, cleaning, and maintenance staff.
• Completing post-flight briefings and evaluations, and accounting for passenger conduct.
• Maintaining professional and safety knowledge through ongoing training and ensuring license validity.
• Contributing to team objectives and achieving sales targets.

Qualifications

• Diploma or Higher Secondary Certificate; a diploma in Travel/Tourism is advantageous.
• Training in First Aid, Safety, and Emergency Procedures is beneficial.
• Must be fit to fly with good general health.
• Possesses a presentable and positive attitude, capable of remaining cheerful under stress.
• Customer service oriented with the ability to understand and meet passenger needs.
• Skilled in handling difficult situations and managing dissatisfied customers.
• Focused and capable of efficiently managing threats and emergencies.
• Proactive, self-motivated, and demonstrates strong teamwork skills.
• Excellent verbal and written communication skills in English; proficiency in other languages is an advantage.
• Strong time management and problem-solving abilities.
• Proficient in Microsoft Office.

Work Experience

• Fresh graduates are welcome to apply.
• Previous experience as cabin crew or in a customer service role within the Airlines, Aviation, or Hospitality industries is a plus.
• An active cabin crew license is advantageous.
• Ability to work in shift patterns and extended hours, demonstrating high flexibility and adaptability.
• Proven ability to deliver against policies, procedures, and Key Performance Indicators (KPIs).