Cabin Crew Member
Airlines is seeking a dedicated and customer-focused Cabin Crew Member to act as an ambassador, fostering customer loyalty and promoting a positive corporate image by enhancing the overall customer experience. The successful candidate will provide exceptional customer service while ensuring passenger safety and comfort throughout the flight cycle. He/She will maintain readiness and fitness to operate, ensuring productivity aligns with established metrics and company policies.
Key Responsibilities:
- Ensures timely attendance, proper grooming, fitness, and legality for assigned flights. Attends briefings to acknowledge flight details, role assignments, targets, security checks, and boarding procedures.
- Instructs passengers on safety procedures, prioritizing their safety and comfort.
- Identifies safety and security risks and collaborates with the Cabin Supervisor to implement corrective actions according to Standard Operating Procedures (SOPs).
- Administers first aid to passengers when necessary.
- Promptly informs the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Greets passengers and assists with boarding formalities, entering necessary data into the aircraft logbook according to Airline and Civil Aviation Authority procedures.
- Provides consistent, excellent customer service by addressing individual pre-bookings, requests, and needs.
- Identifies and assists passengers experiencing stress or difficulties in accordance with relevant policies, procedures, and instructions.
- Contributes to maximizing on-board revenue and the "Charity Cloud" program by promoting on-board meals, products, and charity services, achieving individual and team targets.
- Ensures the proper and secure handling of cash and credit card payments received for individual sales and donations.
- Conducts pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified equipment, reporting any deficiencies to the Cabin Supervisor and/or Captain.
- Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided.
- Ensures orderly handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Completes post-flight briefings and assessment reports according to established policies and procedures, providing objective evaluations of the Cabin Supervisor, reporting flight problems or discrepancies, and ensuring proper closing and sealing of duty-free containers.
- Reports on passenger conduct to the Cabin Supervisor; performs the duties of ‘Cabin Supervisor’ when designated by the Captain.
- Maintains necessary professional and safety knowledge by attending recurrent trainings, emergency procedures trainings, and educational workshops, and by maintaining a current license.
- Contributes to team success by accomplishing related results and achieving allocated sales targets and objectives.
Qualifications:
- Diploma or Higher Secondary Certificate is required; a diploma in Travel/Tourism is preferred.
- Training in First Aid, Safety, and Emergency Procedures is advantageous.
- Must be fit to fly with good general health and no serious medical conditions or chronic diseases.
- Must be presentable, friendly, and demonstrate a cheerful and positive attitude, even under stress.
- Customer service oriented with the ability to understand and address customer needs and requests.
- Capable of handling difficult situations and irate customers while maintaining a professional corporate image.
- Focused, capable of identifying irregularities, handling threats, and responding to emergencies efficiently and effectively.
- Proactive, self-motivated, and demonstrates initiative and positive teamwork skills.
- Excellent verbal and written communication skills.
- Excellent time management and problem-solving skills.
- Proficient in Microsoft Office.
- Fluent in English. Additional languages are an advantage based on airline requirements.
Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service role within the Airlines/Aviation or Hospitality industries is highly valued.
- An active cabin crew license is an advantage.
- Must be capable of working in shifts and for extended hours.
- Must demonstrate high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.