Cabin Crew Job Description
Overview
The Cabin Crew member acts as an ambassador for the airline, striving to achieve customer loyalty and promote a positive corporate image at all times. This is accomplished by enhancing the overall customer experience. The role involves providing excellent customer service to all passengers while ensuring their safety and comfort throughout the complete flight cycle. The crew member must be ready and fit to operate, ensuring productivity aligns with set measures and company policies and procedures.
Key Responsibilities
Conduct:
- Ensures timely attendance, proper grooming, fitness, and legality for assigned flights.
- Attends pre-flight briefings to acknowledge flight details, understand role distribution, targets, security checks, boarding procedures, etc.
Safety Measures:
- Instructs passengers on safety procedures to be followed, ensuring their safety and comfort at all times.
- Identifies areas of safety and security risks and collaborates with the Cabin Supervisor to implement remedial action in accordance with Standard Operating Procedures (SOPs).
- Administers first aid to passengers when necessary.
- Promptly informs the Cabin Supervisor, Flight Crew, and Captain, as appropriate, of any irregularities or malfunctions.
Customer Service:
- Welcomes passengers and assists with boarding formalities; enters necessary data into the aircraft log book according to airline and regulatory procedures.
- Provides consistent excellent customer service by attending to passenger pre-bookings, requests, and individual needs.
- Identifies and assists passengers experiencing stress or difficulties in accordance with policies and procedures detailed in the Operations Manual and relevant instructions.
- Contributes to maximizing on-board revenue and the "Charity Cloud" program by efficiently promoting on-board meals, products, and charity services, thereby achieving individual and team targets.
- Ensures proper and secure handling of cash and credit card payments received against individual sales and donations.
Checks and Reporting:
- Carries out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified equipment are present prior to take off; reports any deficiencies to the Cabin Supervisor and/or Captain as appropriate.
- Assists in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided before flying.
- Ensures orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Carries out post-flight briefing and assessment reports as per adopted policies and procedures; provides objective evaluation of the Cabin Supervisor, reports any problems or discrepancies on flight, and manages the closing and sealing of duty-free containers.
- Accounts to the Cabin Supervisor for the conduct of passengers; performs the duties of 'Cabin Supervisor' when designated by the Captain.
- Maintains necessary professional and safety knowledge and competitiveness by attending recurrent trainings, emergency procedures trainings, and educational workshops, and by ensuring currency of license.
- Contributes to team effort by accomplishing related results and achieving allocated sales targets and objectives.
Requirements
- Minimum Height: 160 cm (Female), 170 cm (Male).
- Weight: To be in proportion to Age and Height.
- Clear skin with no marks or tattoos visible whilst wearing the cabin crew uniform.
- Medically and Physically fit to perform Cabin Crew duties.
- Ability to swim with aid of a flotation device.
Qualifications
- A Diploma or Higher Secondary Certificate is acceptable; a diploma in Travel/Tourism is considered an advantage.
- Training in First Aid, Safety, and Emergency Procedures is an added value.
- Must be fit to fly, possess good general health, and have no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Language: Must be fluent in Written and Spoken English.
Experience
- Previous experience as Cabin Crew in the Airlines is essential.
- Possession of an active cabin crew license is an advantage.
- Capable of working in shift patterns and for extended hours.
- Shows high flexibility and adaptability to frequent changes and busy schedules.
- Demonstrates the ability to contribute to and successfully deliver against policies, procedures, and set KPIs.