Air Arabia | Flight Attendant

Key Responsibilities

The responsibilities of the Cabin Crew Member include:

Conduct

• Ensuring punctual attendance, maintaining proper grooming standards, and verifying personal fitness and legality for assigned flights.
• Attending pre-flight briefings to confirm flight details, understand role distribution, targets, security checks, boarding procedures, and other relevant information.

Safety Measures

• Instructing passengers on essential safety procedures, consistently ensuring their safety and comfort.
• Identifying potential safety and security risks and collaborating with the Cabin Supervisor to implement remedial actions in accordance with Standard Operating Procedures (SOPs).
• Administering first aid to passengers as required.
• Promptly informing the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.

Customer Service

• Welcoming passengers and assisting with boarding formalities.
• Accurately entering necessary data into the aircraft log book according to Air Arabia and GCAA/CAA procedures.
• Delivering consistently excellent customer service by attending to passengers' pre-bookings, requests, and individual needs.
• Identifying and assisting passengers experiencing stress or difficulties, adhering to policies and procedures outlined in the Operations Manual and other instructions.
• Contributing to maximizing on-board revenue and participation in the “Charity Cloud” program by effectively promoting meals, products, and charity services to achieve individual and team sales targets.
• Ensuring the proper and secure handling of cash and credit card payments received for sales and donations.

Crosschecking and Reports

• Performing pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified items are available before departure. Reporting any deficiencies to the Cabin Supervisor and/or Captain.
• Assisting in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided before subsequent flights.
• Ensuring an orderly and complete handover/takeover of the cabin to/from catering, cleaning, and maintenance staff.
• Conducting post-flight briefing and assessment reports as per policy, providing objective evaluations of the Cabin Supervisor, reporting flight problems or discrepancies, and managing the closing and sealing of duty-free containers.
• Accounting to the Cabin Supervisor for passenger conduct. Performing Cabin Supervisor duties when designated by the Captain.
• Maintaining professional and safety knowledge by attending recurrent training, emergency procedures training, educational workshops, and ensuring current licensing.
• Contributing to the team effort by accomplishing related results and achieving allocated sales targets and objectives.