This vacancy is specifically for a recruitment drive held in Albania. Candidates must be available for assessments conducted in Albania.
The Cabin Crew member serves as an esteemed ambassador for Air Arabia, dedicated to fostering customer loyalty and promoting a positive corporate image. This role is pivotal in delivering exceptional customer service and ensuring the safety and comfort of all passengers throughout the flight cycle. The Cabin Crew member maintains readiness and fitness for duty, operating in strict adherence to company policies and procedures to ensure optimal productivity.
Ensures personal readiness for assigned flights through timely attendance, adherence to grooming standards, maintenance of fitness, and verification of legal documentation. Actively participates in pre-flight briefings to confirm understanding of flight details, role distribution, targets, security protocols, and boarding procedures.
Instructs passengers effectively on all required safety procedures, prioritizing their safety and comfort at all times. Proactively identifies potential safety and security risks, collaborating with the Cabin Supervisor to implement corrective actions in accordance with Standard Operating Procedures (SOPs). Provides necessary first aid to passengers as required. Promptly reports any irregularities or malfunctions to the Cabin Supervisor, Flight Crew, or Captain.
Warmsly welcomes passengers and assists with boarding formalities, accurately entering required data into the aircraft log book according to Air Arabia and regulatory (GCAA/CAA) procedures. Delivers consistent, excellent customer service by attending to passengers' pre-bookings, requests, and individual needs. Identifies and provides support to passengers experiencing stress or difficulties, following established procedures in the Operations Manual and relevant instructions. Actively contributes to maximising on-board revenue and the "Charity Cloud" program through effective promotion of on-board meals, products, and charity services, thereby achieving individual and team sales targets. Manages cash and credit card payments received from individual sales and donations with complete accuracy and security.
Conducts thorough pre-flight checks to verify the availability of sufficient supplies, emergency equipment, catering provisions, and other specified equipment before departure. Reports any deficiencies to the Cabin Supervisor and/or Captain as appropriate. Assists in ensuring the aircraft cabin is meticulously cleaned during transit stops and that adequate re-catering and duty-free products are loaded before subsequent flights. Manages the orderly and complete handover/takeover of the cabin with catering, cleaning, and maintenance personnel. Participates in post-flight briefings and completes assessment reports according to established policies and procedures, providing objective evaluations of the Cabin Supervisor, reporting flight issues or discrepancies, and overseeing the closing and sealing of duty-free containers. Accounts to the Cabin Supervisor for passenger conduct and is prepared to undertake the duties of 'Cabin Supervisor' when designated by the Captain. Continuously enhances professional and safety knowledge by attending recurrent training, emergency procedures training, and educational workshops, ensuring all licenses remain current. Contributes actively to team objectives, including the achievement of allocated sales targets.
This role offers an exciting opportunity to join the dynamic aviation industry and represent a leading airline.