Cabin Crew Member
Air Arabia is seeking a dedicated Cabin Crew Member to act as an ambassador for the airline, striving to achieve customer loyalty and promote a positive corporate image. The Cabin Crew Member provides excellent customer service to all passengers, ensuring their safety and comfort throughout the entire flight cycle, while adhering to company policies and procedures.
Key Responsibilities:
- Ensuring timely attendance, proper grooming, fitness, and legality for assigned flights. Attending briefings to acknowledge flight details, roles, targets, and security checks.
- Instructing passengers on safety procedures to ensure their safety and comfort.
- Identifying safety and security risks and partnering with the Cabin Supervisor to take remedial action according to Standard Operating Procedures (SOPs).
- Administering first aid to passengers when necessary.
- Promptly informing the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
- Welcoming passengers and assisting with boarding formalities, entering necessary data into the aircraft log book.
- Providing constant, excellent customer service by attending to individual pre-bookings, requests, and needs.
- Identifying and assisting passengers experiencing stress or difficulties in accordance with the Operations Manual and relevant instructions.
- Contributing to maximizing on-board revenue and the "Charity Cloud" program by efficiently promoting on-board meals, products, and charity services, achieving individual and team targets.
- Ensuring proper and secure handling of cash and credit card payments received against individual sales and donations.
- Carrying out pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified equipment; reporting any deficiencies to the Cabin Supervisor and/or Captain.
- Assisting in ensuring the aircraft cabin is thoroughly cleaned at transit stations and that adequate re-catering and duty-free products are provided.
- Ensuring orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Carrying out post-flight briefings and assessment reports as per adopted policies and procedures, providing objective evaluations of the Cabin Supervisor, and reporting any problems or discrepancies on the flight.
- Accounting to the Cabin Supervisor for the conduct of passengers; performing the duties of 'Cabin Supervisor' when designated by the Captain.
- Maintaining professional and safety knowledge by attending recurrent training, emergency procedures training, and educational workshops, and ensuring current license validity.
- Contributing to team effort by accomplishing related results and achieving allocated sales targets and objectives.
Requirements:
- Age: 20-30 years for candidates without prior cabin crew experience; up to 33 years for experienced cabin crew.
- Minimum Height: 160 cm (Female), 170 cm (Male).
- Weight: Proportional to age and height.
- Clear skin with no visible marks or tattoos while wearing the cabin crew uniform.
- Medically and physically fit to perform cabin crew duties.
- Ability to swim with a flotation device.
Qualifications:
- Diploma or Higher Secondary Certificate acceptable; a diploma in Travel/Tourism is a plus.
- Training in First Aid, Safety, and Emergency Procedures is advantageous.
- Fit to fly with good general health and no serious medical conditions or chronic diseases.
- Proficient in Microsoft Office.
- Fluent in written and spoken English.
- Fluency in Arabic is preferred.
Work Experience:
- Fresh graduates are encouraged to apply.
- Previous experience as cabin crew or in customer service within the Airlines/Aviation/Hospitality industries is an advantage.
- An active cabin crew license is an advantage.
- Capable of working in shift patterns and for extended working hours.
- High flexibility and adaptability to frequent changes and busy schedules.
- Demonstrated ability to contribute and successfully deliver against policies, procedures, and set KPIs.