Flight Attendant
Job Purpose
This role represents the airline as a brand ambassador, striving to cultivate customer loyalty and project a positive corporate image at all times. The Flight Attendant will achieve this by enhancing the overall customer experience and providing excellent customer service to all passengers, while ensuring their safety and comfort throughout the entire flight cycle. Maintaining operational readiness and fitness is essential to meet productivity measures in line with company policies and procedures.
Key Responsibilities
Conduct & Presentation:
- Maintains a professional appearance, adhering to uniform standards, and ensures timely attendance and fitness for all assigned flights.
- Actively participates in pre-flight briefings to acknowledge flight details, understand role distribution, review safety and security protocols, and coordinate boarding procedures.
Safety and Security:
- Provides clear and concise instructions to passengers on all safety procedures, ensuring their well-being throughout the flight.
- Proactively identifies potential safety and security risks, collaborating with the Cabin Supervisor to implement appropriate remedial actions according to Standard Operating Procedures (SOPs).
- Administers first aid to passengers when necessary, demonstrating competence and composure.
- Immediately reports any irregularities, malfunctions, or safety concerns to the Cabin Supervisor, Flight Crew, and Captain, as required.
Customer Service Excellence:
- Warmly welcomes passengers, assists with boarding procedures, and accurately inputs necessary data into the aircraft logbook, adhering to Airline and Civil Aviation Authority procedures.
- Delivers consistently excellent customer service by attentively addressing individual pre-bookings, requests, and needs.
- Demonstrates empathy and proactively assists passengers experiencing stress or difficulties, adhering to policies and procedures outlined in the Operations Manual and relevant instructions.
- Contributes to maximizing on-board revenue and supporting the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services, striving to achieve individual and team targets.
- Ensures accurate and secure handling of cash and credit card payments received for on-board sales and donations.
Crosschecking & Reporting:
- Before departure, conducts thorough pre-flight checks to verify sufficient supplies, including emergency equipment, catering provisions, and other specified items. Any deficiencies are promptly reported to the Cabin Supervisor and/or Captain.
- Assists in ensuring the aircraft cabin is meticulously cleaned at transit stations and that adequate re-catering and duty-free products are restocked.
- Maintains clear communication and ensures an orderly handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
- Conducts comprehensive post-flight briefings and diligently completes assessment reports, following established policies and procedures. Provides objective feedback on the Cabin Supervisor's performance, reports any in-flight issues or discrepancies, and secures duty-free containers.
- Holds passengers accountable for their conduct and assumes the responsibilities of 'Cabin Supervisor' when designated as such by the Captain.
- Participates in recurrent training programs, including emergency procedures, educational workshops, and maintains a current license to ensure professional development and adherence to safety regulations.
- Embraces a team-oriented approach, actively contributing to the achievement of shared goals, allocated sales targets, and overall objectives.
Qualifications
- A minimum of a Diploma or Higher Secondary Certificate is required. A Diploma in Travel/Tourism is advantageous.
- Training in First Aid, Safety, and Emergency Procedures is highly desirable.
- Must meet "Fit to Fly" standards, maintaining good general health without any serious medical conditions or chronic illnesses.
- Projects a professional and approachable demeanor, demonstrating a positive and cheerful attitude, even under pressure.
- Exhibits strong customer service orientation with a genuine understanding of passenger needs and requests.
- Possesses excellent communication skills, both written and verbal, for effective interaction with passengers and crew members.
- Demonstrates composure and problem-solving abilities, effectively handling difficult situations and challenging passenger interactions while upholding a positive corporate image.
- Proactive, self-motivated, and capable of identifying irregularities, handling unforeseen circumstances, and responding to emergencies with efficiency and unwavering commitment.
- Exhibits strong teamwork skills, readily collaborating with colleagues to achieve common goals.
- Possesses excellent time management skills and the ability to prioritize tasks efficiently.
- Proficient in Microsoft Office applications.
- Fluency in English is essential. Proficiency in other languages is an asset, depending on Airline requirements.
Work Experience
- Recent graduates are encouraged to apply.
- Previous experience as cabin crew or in a customer service-oriented role within the Airlines/Aviation/Hospitality industries is highly valued.
- An active cabin crew license is advantageous.
- Must be flexible and adaptable to work rotating shifts and extended hours.
- Ability to thrive in a dynamic environment with frequent changes and demanding schedules.
- Demonstrated commitment to adhering to policies and procedures and consistently achieving Key Performance Indicators (KPIs).