24 February 2026

flyadeal | Instructor

Cabin Service Instructor

Posted On: Sunday, February 22nd, 2026

End Schedule Date: 20/04/2026

flyadeal is seeking a dynamic Cabin Service Instructor to design, deliver, and enhance customer service training programs for cabin crew and frontline personnel. This role is crucial in ensuring consistent service excellence, emotional intelligence, conflict management capabilities, and adherence to flyadeal's brand standards. The successful candidate will also support ACMI and wet lease operations by maintaining current and effective training programs aligned with operational, commercial, and corporate requirements.

Key Responsibilities

  • Deliver customer service training programs for initial, recurrent, upgrade, and ad-hoc cabin crew training.
  • Conduct specialized service training covering Grooming Standards, Cabin Service Procedures, Galley Management, POS and Inflight Sales, Hajj & Umrah operations, and Charter Flights.
  • Deliver customized training programs for ACMI, wet lease, and third-party crew members, ensuring alignment with flyadeal service standards.
  • Apply adult learning methodologies and interactive facilitation techniques for effective knowledge transfer.
  • Develop, update, and maintain training materials, presentations, job aids, and assessment tools.
  • Revise training content based on operational updates, service procedure changes, and commercial initiatives.
  • Ensure all training materials are current, version-controlled, and compliant with flyadeal standards and regulatory requirements.
  • Support continuous improvement of training programs to enhance service delivery and guest experience.
  • Provide post-training coaching, feedback, and guidance to cabin crew to improve service performance.
  • Conduct follow-up observations, refresher training, and performance support sessions.
  • Support Line Trainers and Cabin Crew Performance teams with coaching tools and service improvement initiatives.
  • Monitor training effectiveness and recommend enhancements based on operational feedback and performance data.
  • Ensure service training programs support flyadeal’s brand values and customer experience objectives.
  • Maintain consistency in service delivery standards across flyadeal and ACMI/wet lease operations.
  • Support corporate initiatives related to customer experience, inflight sales, and service excellence.

Requirements

Education

  • Diploma or Bachelor’s degree in Education, Aviation, Hospitality, Business, or a related field.
  • Equivalent airline operational experience may be considered.

Certifications

  • Train-the-Trainer or Instructional Design certification is required.
  • Customer Service or Service Excellence certification is preferred.
  • Certifications in Emotional Intelligence, Coaching, or Conflict Management are desirable.
  • Aviation-related certifications (IATA, ICAO) are an advantage.

Experience

  • Minimum 3 years of experience in airline cabin crew operations, customer service, or aviation training.
  • Proven experience delivering instructor-led customer service or soft skills training.
  • Experience in cabin crew service delivery, inflight operations, or training environments.
  • Exposure to ACMI, wet lease, or third-party crew training environments is preferred.

Skills & Competencies

  • Strong instructional, facilitation, and presentation skills.
  • Strong knowledge of cabin crew service standards and inflight operations.
  • Ability to design and develop effective training programs and materials.
  • Strong coaching and performance development capability.
  • Excellent interpersonal, communication, and engagement skills.
  • Ability to influence service culture and drive service excellence.
  • Strong organizational and planning skills.

Summary

Industry: Airline operations

Experience Required: 3 year(s) minimum

Major: Operations

Required Skills: Customer Service Training, Crew Training, Cabin Crew Training, Inflight Sales Training, Cabin Service Instructor, Inflight Service, Hospitality Training, Service Excellence, Airline Training, Wet Lease Training, Acmi Operations, Train The Trainer, Cabin Crew Instructor, Soft Skills Training, Aviation Training

Languages:

  • EN - Full Professional Proficiency
  • AR - Native or Bilingual Proficiency
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