Virgin Australia Group | Flight Attendant

About Virgin Australia

Virgin Australia is an airline renowned for doing things differently, consistently placing guests at the heart of every experience. With a proud history of innovation and a commitment to exceptional service, Virgin Australia has been honored with the AirlineRatings.com Airline Excellence Award for Best Cabin Crew seven years in a row. The airline is currently seeking vibrant and dedicated Cabin Crew members to join its award-winning team, contributing to the distinctive "Virgin way" of flying.

The Opportunity: Cabin Crew

The Cabin Crew / Flight Attendant role at Virgin Australia is more than just a job; it is an opportunity to be an essential part of creating memorable journeys for guests. This pivotal position requires individuals who embody the spirit of hospitality, possess a keen eye for safety, and thrive in a dynamic, people-centric environment. Cabin Crew members serve as the friendly face of the airline, ensuring every guest experiences warmth, comfort, and confidence from the moment they step onboard until their arrival.

Key Responsibilities:

• Warmly welcoming guests onboard and bidding them farewell upon arrival.
• Delivering clear, comprehensive safety briefings and ensuring strict adherence to all safety procedures.
• Providing brilliant and proactive service to all guests, anticipating needs and exceeding expectations.
• Offering dedicated assistance to guests with special needs, ensuring their comfort and well-being.
• Creating an engaging and fun environment for unaccompanied minors, making their journey enjoyable.
• Collaborating effectively within a diverse team to deliver seamless service excellence.
• Adapting gracefully to unforeseen circumstances such as weather delays or emergencies, maintaining a calm and reassuring presence for guests.
• Demonstrating composure and confidence under pressure, ensuring guests feel secure and well-cared for.
• Embracing opportunities to meet new people and experience diverse destinations.

Who Virgin Australia is Looking For

Virgin Australia seeks exceptional individuals who bring hospitality to their core and possess a naturally vibrant and empathetic disposition. Ideal candidates are cool, calm, and collected, always happy to assist, and approach every situation with a can-do attitude. They are people-loving, safety-conscious, clear-headed, charming, and down-to-earth professionals who prioritize guest welfare.

While prior aviation experience is not mandatory, highly relevant backgrounds include at least three years of part-time or full-time employment in roles focused on caring for people and customers, such as customer service, hospitality, retail, aged care, nursing, or hotel environments.

Essential Requirements:

To be considered for this pivotal role, applicants must meet the following criteria:

• Be at least 18 years of age.
• Hold Australian Citizenship or Permanent Residency.
• Possess a minimum of three years of prior employment (part-time or full-time) in customer-facing or people-caring roles.
• Hold a valid passport with at least 18 months remaining until expiry.
• Possess a current Responsible Service of Alcohol (RSA) certificate.
• Hold a current Australian First Aid and CPR certificate.
• Be available to work a 24/7 rotating roster, encompassing early starts, late finishes, weekends, public holidays, and peak periods.
• Be able to reach a height of 180cm.
• Be comfortable in the presence of cats and dogs, as they may travel onboard aircraft occasionally.

Benefits of Joining the Virgin Australia Family

Virgin Australia is deeply committed to the well-being and professional growth of its team members, offering a comprehensive and highly competitive benefits package, including:

• Significantly discounted flights for employees and their loved ones, including $1000 worth of travel credits annually.
• Six weeks of annual leave.
• Access to free onsite physiotherapy services.
• Provision of a full uniform and complimentary staff parking.
• Exclusive discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation, and experiences worldwide.
• Access to the exclusive ‘Virgin Family’ platform, providing staff-only special offers across various Virgin brands globally.
• Discounts across a wide range of services including hospitality, retail, technology, beauty services, and wellness programs.
• Complimentary counselling services and access to a dedicated well-being app to support physical, mental, social, and financial health.

Diversity & Inclusion

Virgin Australia champions individuality and fosters an inclusive environment where everyone feels valued and respected. The airline actively encourages applications from Indigenous Australians, individuals with disability, those from diverse cultural backgrounds, members of the LGBTQI+ community, and anyone else eager to become part of the Virgin Australia family. When everyone is included, everyone wins.