About the Role
An airline is seeking a Cabin Crew Manager to oversee cabin crew operations and service standards at Suvarnabhumi Airport (BKK). This role ensures the provision of highly qualified cabin crew, maintaining excellent customer service and adherence to operational regulations and company policies.
Responsibilities
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Ensuring cabin crew possess the necessary knowledge, ability, skills, and positive attitude for customer service.
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Monitoring and supervising the implementation and compliance of service systems, behaviors, and attitudes of cabin crew in passenger service.
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Conducting regular talks and observing pre-flight briefings/flights to ensure regulation application and service performance maintenance.
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Monitoring product quality, passenger feedback, and additional flight services, relaying information to relevant departments for adjustments.
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Supporting revisions and new issues of the Cabin Crew Manual, Cabin Crew Training Manual, Cabin Crew Handbook, Announcement Manual, and other relevant documentation.
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Potentially acting on behalf of the Cabin Crew Manager in their absence.
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Undertaking other assignments as directed by the direct manager.
Requirements
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A minimum of a Bachelor's Degree in any field.
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A TOEIC score of 700 or above.
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A minimum of 3 years of flying experience; managerial level experience is preferred.
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Previous experience in a customer service-based role.
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Experience in delivering results through large work groups would be advantageous.
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Essential soft skills for creating and implementing standard practices aligned with corporate policy, legal, and service standards.
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Strong leadership skills.
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Understanding of airline legal agreements and training requirements, particularly CAAT, would be preferable.