United Airlines | Instructor

About the Role

United Airlines is seeking a Ramp Training Instructor to join their team in the United States. This role focuses on developing and delivering training programs for ramp operations, supporting the company's learning strategy and workforce development initiatives.

About the Job

The Ramp Training Instructor is responsible for leveraging expertise in learning and development to enhance organizational capabilities within United's training frameworks. This position involves analyzing training needs, developing effective learning programs, and delivering instruction to support ramp operations. The role requires collaboration with operational leaders, safety teams, and cross-functional partners to ensure training aligns with business objectives.

Responsibilities

• Design and update instructional guides and reference materials.
• Propose improvements to curriculum content, delivery methods, communication, and documentation processes.
• Deliver content instruction, managing sessions from initiation to completion, including roster management, enrollment, and classroom setup.
• Provide administrative and logistical support for training sessions, such as reservations and resource management.
• Serve as a subject matter expert for training content design, project implementation, and policy review.
• Administer Learning Management Systems (LMS), overseeing session management, participant enrollment, attendance, and assessments.
• Offer technical and procedural support for training-related inquiries.
• Ensure compliance with all training requirements.
• Prepare written summaries of training classes, including evaluations of individual student performance.
• Draft communication plans and programs for key initiatives.
• Manage participant communications regarding enrollment and general course inquiries.

Requirements

• A minimum of one year of relevant work experience in Training, Facilitation, Ramp Services, or Operations.
• Proven stakeholder management experience, including building relationships with operational leaders, safety teams, and cross-functional partners.
• Demonstrated ability to identify customer needs and translate them into effective training solutions for ramp operations.
• Experience in curriculum design and development, including the creation of instructional materials and training programs.
• The ability to stand for long periods of time.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of an interview is required to meet job qualifications.
• Up to 75% travel may be required.

Preferred Qualifications

• Airline industry experience.