Inflight Instructor/Evaluator - Join the Journey to Aviation Excellence
United Airlines is embarking on a transformative journey to become the world's premier airline, and this is an invitation to be a part of this exciting evolution. At United, we are driven by a shared purpose: "Connecting People, Uniting the World." This extends beyond mere transportation, encompassing a commitment to fostering opportunities and uplifting communities where we operate. Our diverse and inclusive workforce is central to this mission, and we are actively seeking passionate individuals to join our expanding team.
Shape the Future of Aviation Excellence
The Inflight Services team is the heart of the United experience, embodying our dedication to safety and service excellence. As an integral part of this team, the Inflight Instructor/Evaluator plays a critical role in equipping our flight attendants with the skills and knowledge needed to deliver an unparalleled customer experience.
This dynamic role offers the opportunity to work in a fast-paced, rewarding training environment. The Inflight Instructor/Evaluator will:
Key Responsibilities:
- Deliver engaging and effective training across a range of curricula, including Continuing Qualification, Aircraft Transition, Requalification, and Customer Service, ensuring compliance with FAA regulations and company standards.
- Conduct Announced and Unannounced Line Check Evaluations, providing constructive feedback to flight attendants to enhance performance and maintain the highest service standards.
- Participate in Service Line Checks to gather valuable data and contribute to improving our Net Promoter Score (NPS).
- Facilitate safety-related training events at various flight attendant bases, reinforcing our unwavering commitment to safety.
- Evaluate trainee and flight attendant performance, ensuring adherence to FAA and United Airlines standards.
- Champion United's core4 standards (Safe, Caring, Dependable, and Efficient) throughout all training and evaluation activities.
Qualifications:
Essential:
- High School Diploma or equivalent
- Demonstrated experience in teaching, facilitating, or training
- Ability to successfully complete the United Airlines flight attendant qualification program and the United Airlines Inflight Training instructor program qualification
- Capacity to work 10-hour shifts in a dynamic environment, involving frequent walking, lifting, and equipment handling
- Strong proficiency in navigating digital content and learning complex information using electronic devices (eFAOM, IPPM, Content App)
- Excellent verbal communication and interpersonal skills
- Ability to excel both independently and as part of a collaborative team
- Unwavering dedication to treating others with respect and dignity
- Adaptable and positive attitude, capable of thriving in a dynamic work environment
- Proven conflict resolution and sound decision-making abilities
- Impeccable attendance and punctuality
- Legal authorization to work in the United States without sponsorship
Preferred:
- Bachelor's Degree
- AQP qualified instructor/evaluator
- Previous management experience
- Comprehensive knowledge of CFR Part 121 regulations, Advanced Qualification Programs, the Aircraft Operators Standard Security Program, and United flight attendant responsibilities and procedures
Embrace Diversity and Inclusion:
At United Airlines, we celebrate the power of diverse perspectives and experiences. We strongly encourage applications from all individuals who meet the minimum qualifications, even if they do not possess every desired skill. We are constantly seeking individuals who can bring fresh perspectives and contribute to our ongoing evolution.
Equal Opportunity Employer:
United Airlines is an equal opportunity employer, committed to creating a workplace where everyone feels valued and respected. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, or any other protected characteristic.
Ready to embark on a rewarding journey with United Airlines? Apply today!