Description
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Inflight
The Inflight Services department includes flight attendants and the teams that support them
Job overview and responsibilities
Inflight Services Training provides the following types of training to flight attendants Continuing Qualification, Aircraft Transition, Requalification, Customer Service and other types of training as needed. The Advanced Qualification Program Instructor/Evaluator position will facilitate various curricula to flight attendants ensuring student needs are supported. The position will deliver flight attendant training to meet United operational needs while ensuring compliance with federal regulations and company policies and standards.
+ Deliver AQP curricula training
+ Deliver IOTM curricula training
+ Perform duties of a flight attendant through active flying
+ Complete AQP Announced and Unannounced Line Check Evaluations
+ Complete Service Line Checks
+ Serve as onboard Safety and Service flight attendant mentor
+ Conduct safety-related training events at flight attendant bases
+ Conduct customer service curricula training
Qualifications
Required
+ High school diploma
+ United Airlines flight attendant qualification (minimum 3 years active service and in good standing)
+ Teaching experience
+ Strong working knowledge of LINK—eFAOM, Inflight Policies and Procedures Manual (IPPM), Content Locker, etc.
+ Excellent Crew Resource Management (CRM) and Emotional Intelligence (EI) skills
+ Excellent verbal and written communication skills
+ Able to work both independently and in a team environment
+ Commitment to Working Together Guidelines and treating each other with dignity and respect
+ Ability to complete instructor qualification training and ongoing qualification maintenance requirements
+ Must be legally authorized to work in the United States for any employer without sponsorship
+ Successful completion of interview required to meet job qualification
+ Reliable, punctual attendance is an essential function of the position
Preferred
+ Bachelor’s degree
+ AQP qualified instructor/evaluator
+ Management experience
+ Working knowledge of CFR Part 121 regulations, Advanced Qualification Programs, the Aircraft Operators Standard Security Program and United flight attendant responsibilities and procedures
+ Experience with public speaking to small and large groups
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT