United Airlines | Flight Attendant

United Airlines is seeking full-time Flight Attendants based in Houston, Texas. This role involves ensuring aircraft safety, providing exceptional customer service, and managing onboard operations. Initial training will be provided in Houston.

About the Role

Flight Attendants are responsible for upholding the highest standards of aircraft safety and service for United Airlines. Key duties include ensuring passenger well-being, responding effectively to emergencies, providing outstanding customer service, managing onboard sales, and representing the airline professionally. This position requires flexibility to work reserve assignments, including nights, weekends, holidays, and extended hours, often involving periods away from base.

Duties and Responsibilities

• Ensure and maintain the highest levels of aircraft safety.
• Apply United's safety and service standards consistently.
• Communicate effectively with customers and crew members.
• Handle high-stress situations and emergency scenarios with composure.
• Operate required aircraft equipment and doors.
• Assist with passenger evacuations.
• Lift and manage passenger luggage.
• Push and pull the beverage cart.
• Engage with customers using sound judgment, compassion, and interpersonal skills.
• Deliver outstanding service to influence customer loyalty.
• Represent United Airlines professionally.
• Serve and sell food and beverages, including alcohol.
• Work independently and collaboratively as part of a team.
• Accept global assignments and fulfill reserve duties on short notice.
• Work a flexible schedule including nights, weekends, and holidays.
• Spend extended periods away from the assigned base.

Requirements

• Minimum age of 21 years at the time of application.
• High school diploma or GED required; two or more years of college are preferred.
• At least one year of customer service experience in the service industry.
• Fluent in English (speak, read, write, and understand).
• Ability to communicate clearly and audibly during emergencies and other critical situations.
• Ability to hear required ranges of sound and communicate effectively during various challenging scenarios (e.g., evacuations, security threats, medical emergencies).
• Professional appearance and grooming standards must be met.
• Compliance with United's uniform, hair, tattoo, and piercing guidelines.
• Proficiency in operating phones, tablets, laptops, and similar electronic devices.
• Valid passport book with at least 18 months of remaining validity and two consecutive blank pages required before application.
• Any applicable visas and unrestricted eligibility to travel globally as working crew.
• Legal authorization to work in the United States.
• Ability to stand, walk, kneel, bend, stoop, stretch, and reach.
• Ability to lift heavy objects such as luggage.
• Ability to push and pull a beverage cart weighing up to 250 pounds.
• Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach while holding simultaneously without shoes.
• Ability to sit in a jump seat with the seatbelt and shoulder harness fastened.
• Ability to complete a water evacuation drill during training.
• Ability to pass DOT drug screening, randomized drug screens, comprehensive background checks, fingerprinting, vision and hearing tests, and a 10-year background check.
• Medical and recreational marijuana use is prohibited.
• Must meet applicable FAA and United hearing and vision standards.
• Proficiency in a second language is highly desirable (e.g., Arabic, Cantonese or Mandarin Chinese, Dutch, French, German, Greek, Hebrew, Hindi, Italian, Japanese, Korean, Portuguese, Spanish, or Tagalog).
• Swimming ability is required.