About SkyUp Airlines
Established in 2017, SkyUp Airlines is an international aviation brand with deep Ukrainian roots. As a dynamic driver of change in the industry, the company is fundamentally committed to opening up new opportunities for global travelers. While achieving status as a favored airline is only the beginning, SkyUp strives relentlessly to earn the trust and loyalty of travelers across Europe and the world.
SkyUp believes that travel fundamentally changes perspectives, and the company is dedicated to providing maximum accessibility for people to discover the world. The airline seeks professionals ready to challenge established norms and create innovative solutions. SkyUp deeply values initiative, determined action, and a profound willingness to embrace innovation, offering a unique space for influential ideas and the realization of ambitious strategies.
The Opportunity
SkyUp Airlines invites applications for the executive position of Director of Cabin Crew. This pivotal leadership role is responsible for overseeing all facets of the Cabin Crew function, ensuring operational stability, superior passenger experience, and strict adherence to global safety and regulatory mandates.
The successful candidate will join a multinational team of challengers who are transforming the aviation industry daily and fulfilling travel dreams globally.
Key Responsibilities and Accountabilities
The Director of Cabin Crew is expected to manage a diverse portfolio of responsibilities, including:
- Operational Stability and Continuity: Ensures the stable and continuous operation of the Cabin Crew function, encompassing organizational alignment, comprehensive resource planning, and effective functioning of all Cabin Crew units in adherence to approved standards and Air Operator Certificates (AOCs).
- Passenger Experience Management: Directs the development and continuous refinement of the onboard service policy. The role supports a culture of exceptional service and implements strategic approaches that significantly enhance customer perception and strengthen the company brand.
- Crew Development and Leadership Pipeline: Oversees the professional growth and continuous development of all cabin crew members, builds a robust internal talent pipeline, and supports the cultivation of a strong, resilient leadership team within the department.
- Safety and Regulatory Compliance: Guarantees comprehensive operational compliance with internal safety policies, established procedures, external regulatory standards, and rigorous risk management protocols across all operations.
- Administrative and Documentation Oversight: Establishes and meticulously maintains all internal documentation, operating procedures, and regulations governing cabin crew activities and mandatory training requirements.
- Strategic Initiative Implementation: Coordinates major internal transformations, participates actively in critical cross-functional projects, and implements innovative solutions that support sustained functional development and strategic goals.
- Fiscal Responsibility: Manages the department’s operational budget, oversees detailed expense planning, and ensures stringent cost control measures are implemented to maximize operational effectiveness and financial efficiency.
Required Qualifications and Experience
Candidates must demonstrate a proven track record of executive leadership and operational excellence:
- Minimum of five (5) years of progressive experience in cabin crew management or senior inflight services roles within a commercial airline setting.
- Demonstrated proficiency in managing operations across multiple Air Operator Certificates (AOCs), ensuring strict adherence to international operational standards and regulatory frameworks.
- Superior communication skills, coupled with the proven capacity to align service delivery effectively with core brand values.
- Proven expertise in leading organizational transformation processes, implementing strategic innovations, and achieving defined corporate objectives.
- English proficiency at the Upper-Intermediate level or higher (ICAO Level 4+ is strongly recommended).
- Successful track record in building, developing, and mentoring high-performing leadership teams.
- Exceptional service orientation, a high level of professional autonomy, decisive leadership capabilities, and sophisticated analytical thinking.
- Knowledge and practical skills in advanced project management methodologies.
- Possession of a strong growth mindset is essential.
Why Join SkyUp?
SkyUp Airlines offers a highly competitive environment for exceptional talent:
- A high-profile leadership role within a large, rapidly expanding international company.
- Commitment to professional development, including access to the corporate university (GROW UP) and compensation for external studies and specialized training.
- A culture defined by openness, equity, and strong supportiveness.
- Competitive salary structure commensurate with experience.
- Standard benefits, including annual paid vacation and sick leaves.
- Access to attractive corporate travel discounts.
- Flexible, remote-friendly work arrangements.
Application Process
The standard process for attracting talent at SkyUp Airlines involves the following stages:
- Telephone pre-screening
- Online interview with a recruiter
- Test task (optional)
- Interview and introduction to the team leader
- Job offer
Please note that the resume review period is up to 10 working days. If candidates are not contacted within this period, it means that the company is not ready to invite them for an interview at this time. SkyUp Airlines retains resumes in its talent pool to offer relevant career opportunities based on experience in the future.
Personal Data Processing Notice
By sending a resume and/or accompanying letter, the applicant grants SkyUp Airlines LLC explicit consent to the processing of personal data specified therein. The personal data provided is processed solely for the purposes of reviewing the resume, considering candidacy for the vacant position, and subsequent possible communication regarding filling the vacant position.
SkyUp Airlines LLC is the owner of the personal database which will include the information specified in the resume. Personal data is processed in accordance with the provisions of the Law of Ukraine. As a subject of personal data, the applicant enjoys all rights defined by Article 8 of the Law of Ukraine. To exercise these rights, applicants may contact SkyUp Airlines LLC with a written request, sent to the legal address of the company.