SkyUP | Flight Attendant

About SkyUp Airlines

SkyUp Airlines, an internationally recognized carrier with strong Ukrainian heritage, is a dynamic force founded in 2017 committed to reshaping the aviation landscape. As a key driver of change within the industry, the company consistently strives to open new opportunities for travelers, earning the trust and loyalty of passengers across Europe and globally. SkyUp believes that travel is transformative and is dedicated to providing access to the world for the widest possible audience. The airline values initiative, determination, and a willingness to embrace innovation, offering substantial scope for bold ideas and impactful realization.

The Opportunity

SkyUp Airlines is seeking a seasoned professional to join the leadership team as the Director of Cabin Crew. This pivotal executive role demands strategic oversight, operational excellence, and a commitment to fostering superior passenger experiences while maintaining rigorous regulatory compliance across all flight operations.

Key Responsibilities and Accountabilities

The successful candidate will be responsible for the following core functions:

• Operational Stability and Alignment: Overseeing the consistent and effective operation of the entire Cabin Crew function. This includes organizational alignment, meticulous resource planning, and ensuring all Cabin Crew units function optimally in adherence to approved standards and Air Operator Certificates (AOCs).
• Passenger Experience Management: Defining, developing, and maintaining the onboard service policy. The Director will cultivate a strong service culture and implement innovative approaches that significantly enhance the customer perception of the SkyUp brand.
• Talent Development and Leadership Pipeline: Ensuring the continuous professional growth of cabin crew members. Responsibilities include building a robust talent pipeline and cultivating a strong, effective leadership team within the department.
• Safety and Regulatory Compliance: Ensuring full operational compliance with all internal safety policies, operational procedures, and external regulatory standards. This function is critical for effective risk management and the maintenance of high aviation safety standards.
• Administrative and Regulatory Oversight: Establishing, maintaining, and reviewing all internal documentation, procedures, and regulations governing cabin crew activities, training programs, and operational guidelines.
• Strategic Change Integration: Coordinating internal transformations, participating actively in cross-functional strategic projects, and implementing innovative solutions that support functional development and strategic objectives.
• Financial Management: Direct management of the department’s budget, overseeing expense planning, and implementing stringent cost control measures to guarantee maximum operational efficiency and fiscal responsibility.

Essential Qualifications and Experience

Candidates must possess the following minimum qualifications:

• A minimum of five (5) years of progressive experience in cabin crew management or senior inflight services leadership roles within a commercial airline setting is required.
• Demonstrated ability to successfully manage and oversee complex airline operations across multiple Air Operator Certificates (AOCs) while ensuring strict adherence to global operational standards and regulatory frameworks.
• Exceptional communication skills and proven ability to effectively align service delivery with core brand values.
• Proficiency in managing organizational transformation processes, implementing technological innovations, and driving strategic corporate objectives.
• English language proficiency at the Upper-Intermediate level or higher (ICAO Level 4+ is strongly recommended).
• Significant experience in establishing, developing, and mentoring a robust departmental leadership team.
• Possesses a strong service orientation, high level of autonomy, decisive leadership capabilities, and expert analytical thinking skills.
• Knowledge and demonstrated skills in formal project management methodologies.
• The candidate must exhibit a strong 'growth mindset' and commitment to continuous improvement.

Why Join SkyUp Airlines?

SkyUp offers a collaborative, open, and supportive culture, along with compelling benefits:

• A pivotal leadership role within a rapidly expanding, international aviation company.
• Commitment to employee development, including access to the corporate university GROW UP and compensation for relevant external studies and trainings.
• Competitive compensation package reflecting the seniority of the role.
• Generous annual paid vacation and sick leave allowances.
• Attractive corporate travel discounts.
• The company supports remote work flexibility, enabling the Director to work from various locations.

The Talent Attraction Process

The typical stages for attracting talent within SkyUp Airlines are:

1. Telephone Pre-screening
2. Online Interview with a Recruiter
3. Test Task (Optional)
4. Interview and Introduction to the Team Leader
5. Job Offer

Note: The resume review period is generally up to 10 working days. Unsuccessful candidates will have their resumes retained in the talent pool for potential future career opportunities relevant to their experience.

Personal Data Protection

By submitting a resume and/or accompanying letter, the applicant grants SkyUp Airlines LLC consent for the processing of personal data specified therein. This data is processed exclusively for the purposes of evaluating the candidacy for the vacant position and subsequent communication regarding the filling of that position. SkyUp Airlines LLC is the owner of the personal data database and processes this information in strict accordance with the provisions and rights defined by the relevant Law of Ukraine concerning personal data protection. To exercise the rights defined by this Law, the applicant may contact SkyUp Airlines LLC with a written request sent to the company’s legal address.