Scandinavian Airline System | Flight Attendant

SAS is seeking an experienced Head of Cabin Crew to lead the Scandinavian cabin crew organization across all bases from the Frösundavik, Solna (Stockholm) location, ensuring a safe, compliant, efficient, and customer-focused operation in accordance with OM-A.

About the Role

In this vital leadership role within Flight Operations, the Head of Cabin Crew oversees operational responsibility, labor relations, safety oversight, and strategic development during a period of growth. Responsibilities include managing staffing, infrastructure, work environment matters, fatigue risk, flight time limitations, and budget ownership, while representing Flight Operations in collective bargaining agreement negotiations.

Qualifications

• 5-8 years of international aviation management experience or comparable senior leadership experience.
• Proven experience leading large and geographically dispersed employee groups through other leaders.
• 2-4 years of experience in collective bargaining, labor relations, or negotiations in complex environments.
• Practical knowledge of cabin crew work environment matters, fatigue risk management, and safety-focused operations.
• Experience working within highly regulated and operationally complex organizations.
• A Bachelor’s degree in Business Administration, Aviation, Service Management, HR, or a related field.
• Fluency in English, both written and spoken.

Requirements

• Strong leadership skills to inspire, develop, and engage leaders and employees.
• Excellent stakeholder management capabilities and the ability to build trust across employee groups, unions, and business functions.
• Strong commercial awareness balancing safety, employee engagement, customer experience, operational performance, and cost efficiency.
• Ability to lead organizational change and transformation while maintaining operational stability.
• Structured and data-driven approach to performance management, accountability, and continuous improvement.
• Willingness to travel regularly between cabin crew bases and operational locations.