RwandAir | Flight Attendant

Job Purpose

The Flight Attendant is qualified to operate flights in an economy class cabin with primary responsibility for the safety of all crew and passengers while ensuring that all customers receive an exceptional customer experience. Report all occurrences and/or incidents that occur on board or during crew layovers to the Senior Flight Purser and Flight Purser, as well as any feedback obtained from customers, ground personnel, or crew.

Key Duties and Responsibilities:

• Lead by example by demonstrating exceptional leadership and utilizing your strength to inspire co-workers.
• Must follow and adhere to the Pilot-In-Command instructions at all times.
• Must maintain an excellent knowledge of HR policies, safety and service operation manuals and procedures.
• Ensure the validity of all legal documents.
• Promote and advocate Crew Resource Management practices throughout the flight to foster teamwork and maintain a harmonious, congenial/friendly, and professional environment for all crew.
• Responsible for the flight safety-related functions and for reporting all safety-related matters to the Senior Flight Purser and/or Flight Purser.
• Responsible for ensuring all cabin operations adhere to applicable regulations and company standards.
• Ensure that open communication with crew, ground personnel, and customers is maintained.
• Ensure that all safety procedures are complied with in accordance with Operations Manual Part E. (Flight Attendant Operations Manual)
• Ensure the functionality and availability of all equipment, products, and food items and report all defects and shortages to the Senior Flight Purser and/or Flight Purser/ Senior Flight Attendant.
• Ensure that all relevant announcements are made on time and in accordance with RwandAir’s announcement booklet.
• Responsible to ensure that onboard services and products are delivered with the utmost finesse and elegance in compliance with RwandAir’s service procedures.
• Attend to all customer concerns, issues, and complaints, with an emphasis on problem resolution and service recovery.
• Ensure customers’ queries and requests are attended to at the earliest.
• Ensure that the cleanliness of the aircraft is maintained at the highest level throughout the flight.
• Ensure that all incidents and feedback are reported to the Senior Flight Purser, Flight Purser and/or Cabin in charge.
• Promote duty-free products during the flight in order to increase company revenue.
• Ensure the company image is always maintained in & out of uniform and grooming regulations are always adhered to.
• Ensure adherence to all applicable company regulations, processes, and procedures.
• Ensure direct accountability for safety and/or security on the part of cabin operations’ senior management

Desired Profile: Required education, Experience, and Abilities

• A minimum of A’ Level Certificate in hospitality or customer service-related domain.
• A bachelor’s degree in any discipline is an added advantage.
• Fluency in English and Kinyarwanda (the knowledge of French is an added advantage)
• Experience in customer service, and hospitality environment is desirable
• Age range is 20-25 years.

How to apply:

• An application letter addressed to Director, Human Resources;
• Recent Curriculum Vitae;
• Relevant certificates;
• A photocopy of Rwanda’s national identity card;
• One passport and full photo;
• Three referees