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Flight Attendant
Job Category:
Flight Attendant
Position Purpose:
Ensures the safety and comfort of passengers in accordance with FAA and Inflight guidelines.
Essential Duties:
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Performs all regulatory and assigned cabin duties with constant attention to guests while providing a safe and comfortable onboard experience.
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Maintains thorough knowledge of all emergency procedures and the use of all emergency equipment on board the aircraft; operates all emergency exits and aircraft equipment using necessary movements and force up to and including 70 pounds.
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Provides food and beverages to passengers, which requires pushing and pulling moveable carts weighing in excess of 250 pounds.
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Assists passengers in stowing carry-on baggage weighing up to and including 35 pounds.
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Maintains a neat and orderly cabin environment.
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Contributes to a reliable and on-time operation by working with other crewmembers to meet all report times, departure times, and minimum turn times.
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Performs inflight sales and promotional duties as assigned.
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Assists other Customer Service staff as needed with passenger handling or other duties.
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Maintains reliable and prompt attendance according to Company policies and procedures.
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Presents a professional image, both in conduct and in appearance, including adherence to the Company uniform dress code.
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Complies with associate Rules of Conduct as outlined in all applicable manuals.
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Maintains currency of Inflight guides and manuals.
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Fosters the Company’s core values and culture throughout the work environment.
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Performs additional duties as assigned or required.
Required Knowledge, Skills, and Abilities:
Education and/or Experience:
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High school diploma or GED, with at least two years of customer service experience.
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Must be 20 years of age by the date of the first interview.
Preferred Education and/or Experience:
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Additional years of customer service experience, preferably in an aviation environment.
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Previous Flight Attendant experience.
Other Requirements:
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Possesses polished interpersonal skills with a positive attitude and a customer-oriented mindset.
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Willingness to serve alcoholic beverages.
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Ability to serve and handle peanuts, meals containing shellfish/seafood, beef, and pork.
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Ability to work with animals and around other allergens and products.
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Tattoos are not permitted on the face (includes the front of one’s face from their ears forward, including the underside of one’s chin and cheeks), neck (area down to where a uniform shirt collar would clearly and consistently cover), and hands (includes both the tops and palms of one’s hands and fingers, up through the wrist bone). Tattoos in non-prohibited areas must not be visible at any time while in uniform.
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Wingspan of approximately 55 inches or greater to reach and safely operate all necessary equipment on the aircraft.
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Ability to sit in the Flight Attendant jump seat with seatbelt and shoulder harness fastened without extender or other modification.
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No multiple piercings visible while in uniform.
Language Skills:
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Ability to read, analyze and interpret technical procedures and governmental regulations.
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Ability to effectively present information to and respond to questions from management, crew, passengers, and the general public.
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Ability to speak and be understood in English, including shouted verbal commands during emergency situations.
Reasoning/Problem Solving Ability:
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Willingness to work in a time-sensitive environment and effectively handle stress associated with meeting deadlines and managing unexpected change.
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Capability of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form.
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Ability to remain calm, think, and react quickly in all types of emergency situations including medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, and turbulence.
Decision Making:
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Makes day-to-day decisions to support the operation, often requiring some thought and structured processes.
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Ability to process information quickly and react positively during unexpected and/or serious situations.
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Capability of controlling personal and emotional responses and acting appropriately under high levels of stress.
Physical Demands:
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Possesses physical strength to reach and operate all emergency equipment and exits using necessary movements and force up to and including 70 pounds.
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Capable of lifting objects above shoulders up to and including 35 pounds.
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Able to push and pull moveable carts weighing in excess of 250 pounds.
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Able to walk and stand for extended periods, sometimes with aircraft turbulence.
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Ability to stoop, crouch, squat, climb, and kneel.
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Able to see clearly at 20 feet or more with corrective lenses or contacts.
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Able to clearly hear verbal communications in person and over airplane communication systems with ambient aircraft and passenger noise.
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Ability to sit in assigned jump seat with seatbelt and shoulder harness fastened without any modifications.
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Ability to move about the aircraft and perform all required functions freely, effectively, and quickly in a confined environment.
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Able to work extended duty periods on sequential days.
Work Environment:
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Willingness to work in a culturally diverse atmosphere and professionally interact with passengers and crew under stressful conditions.
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Ability to accommodate customers’ special needs/disabilities.
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Willingness to work for extended periods of time as well as a varied schedule, including early mornings, nights, overnights, and weekends.
Travel Requirements:
Travel up to 100% of the time, including nights, weekends, holidays, and overnights. Willingness to relocate based on the Company’s operational needs.
Equal Opportunity Employer, Disability and Veteran Accommodations:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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