Flight Attendant Job Description
Overview
This position is responsible for ensuring the safety and comfort of passengers while adhering to FAA and Inflight guidelines.
Essential Duties
- Execute all regulatory and assigned cabin duties with a constant focus on guest satisfaction, while providing a secure and comfortable onboard experience.
- Maintain comprehensive knowledge of all emergency procedures and the operation of all emergency equipment onboard the aircraft. Operate all emergency exits and aircraft equipment utilizing the necessary movements and force, up to and including 70 pounds.
- Provide food and beverage service to passengers, which requires pushing and pulling moveable carts weighing over 250 pounds.
- Assist passengers in stowing carry-on baggage weighing up to and including 35 pounds.
- Maintain a neat and orderly cabin environment.
- Contribute to a reliable and on-time operation by working with other crewmembers to meet all reporting times, departure times, and minimum turn times.
- Perform inflight sales and promotional duties as assigned.
- Assist other Customer Service staff as needed with passenger handling or other duties.
- Maintain reliable and prompt attendance in accordance with Company policies and procedures.
- Present a professional image, both in conduct and appearance, including adherence to the Company uniform dress code.
- Comply with Associate Rules of Conduct as outlined in all applicable manuals.
- Maintain currency of Inflight guides and manuals.
- Foster the Company's core values and culture throughout the work environment.
- Perform additional duties as assigned or required.
Required Knowledge, Skills and Abilities
Education and/or Experience
- High school diploma or GED, with at least two years of customer service experience.
- Must be 20 years of age by the date of the first interview.
Preferred Education and/or Experience
- Additional years of customer service experience, preferably in an aviation environment.
- Previous Flight Attendant experience.
Other Requirements
- Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
- Must be willing and able to serve alcoholic beverages.
- Must be able and willing to serve and handle peanuts, meals containing shellfish/seafood, beef and pork.
- Able to work with animals and around other allergens and products.
- Must not have tattoos visible on any parts of the head, face, neck, chest or hands.
- Must not have more than two earrings per earlobe.
- Must not have facial piercings.
Language Skills
- Ability to read, analyze and interpret technical procedures and governmental regulations.
- Able to effectively present information to and respond to questions from management, crew, passengers and the general public.
- Able to speak and be understood in English, including shouted verbal commands during emergency situations.
Reasoning/Problem Solving Ability
- Must be willing to work in a time-sensitive environment and effectively handle stress associated with meeting deadlines and managing unexpected change.
- Capable of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form.
- Must be able to remain calm, think and react quickly in all types of emergency situations including, but not limited to: medical emergencies, aircraft decompression, emergency evacuations, fires, security threats, passenger disturbances, turbulence, etc.
Decision Making
- Makes day-to-day decisions used to support the operation. Decisions often require some thought and are somewhat structured.
- Able to process information quickly and react in a positive manner during unexpected and/or serious situations.
- Capable of controlling personal and emotional responses and acting appropriately under high levels of stress.
Physical Demands
- Must possess the physical strength to reach and operate all emergency equipment and exits using necessary movements and force up to and including 70 pounds.
- Capable of lifting objects above shoulders up to and including 35 pounds.
- Able to push and pull moveable carts weighing in excess of 250 pounds.
- Able to walk and stand for extended periods, sometimes with aircraft turbulence.
- Must be able to stoop, crouch, squat, climb and kneel.
- Able to see clearly at 20 feet or more with corrective lenses or contacts.
- Able to clearly hear verbal communications in person and over airplane communication systems with ambient aircraft and passenger noise.
- Must be able to sit in assigned jump seat with seatbelt and shoulder harness fastened without any modifications.
- Must be able to move about aircraft and perform all required functions freely, effectively and quickly in a confined environment.
- Able to work extended duty periods on sequential days.
Work Environment
- Able and willing to work in a culturally diverse atmosphere and professionally interact with passengers and crew under stressful conditions.
- The ability to accommodate customers' special needs/disabilities.
- Willing and able to work for extended periods of time as well as a varied schedule, including early mornings, nights, overnights and weekends.
Travel Requirements
Travel up to 100% of the time, including nights, weekends, holidays and overnight. Willing to relocate based on the Company's operational needs.
Equal Opportunity Employer, Disability and Veteran Accommodations
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Republic Airways
Republic Airways is a leading regional airline in North America, dedicated to providing safe, reliable, and efficient air travel for our passengers. We are committed to fostering a culture of teamwork and excellence, where our employees are empowered to succeed and make a positive impact on our communities.
Join our team and become a part of something bigger than yourself!