Qatar Airways | Flight Attendant

Cabin Services - Performance Manager (Cabin Crew)

Qatar Airways

Location Doha, Qatar

Category Cabin Crew & Cabin Services

Job Id 203603

Closing Date: 10-01-2024

About the Role:

You will be responsible for managing a team of Cabin Crew to ensure consistent service delivery in compliance with Company standards and procedures through continuous monitoring of crew performance.

Specific accountabilities include:

• You will manage daily Cabin Crew performance and productivity related to service reliability, safety procedures and sickness management.
• You will conduct and/or participate in investigation hearing sessions, take appropriate action based on findings and compile post investigation summary reports for executive Management review in consultation with Manager Cabin Crew and related Cabin Services stakeholders.
• You will conduct performance appraisals and evaluations for assigned crew members within the group at specified intervals within the year.
• You will provide coaching, guidance and development feedback to Cabin Crew and engage with Cabin Crew in briefing sessions for promotion trainings, graduations, refresher and other training sessions.
• Regularly evaluate the department or teams’ objectives, plans, procedures and practices, and makes appropriate changes if needed.
• You will ensure crew compliance to all relevant safety, security, quality and environmental management policies, procedures and controls across the operation.
• You will assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
• You will conduct on-line performance management assessment of crew if required.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

About you:

• Relevant College or University qualification at Bachelor's degree level and ideally 6 years of Cabin Crew Performance/Training Management experience OR high school/relevant Diploma and 7 years of Cabin Crew Performance/Training Management experience.
• You should have previous experience in leading a team, strong mentoring and coaching skills.
• Demonstrated knowledge and understanding of Cabin Crew on-board processes and procedures.
• Demonstrated effective communication with Cabin Crew and management/stakeholders across any platform.
• Ability to effectively negotiate and provide solutions that mutually benefit Cabin Crew and the business.
• Demonstrated ability to work under pressure and proven ability to multitask.
• Previous experience in working in a multicultural and diverse workplace is an added advantage.
• Excellent command of the English language and Business Communication.
• Proficient in Microsoft Excel, Word, Power Point etc.
• Willingness to relocate to Doha, Qatar.

About Qatar Airways Group

Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

Qatar Airways was awarded Skytrax Airline of the Year an unprecedented 7 times - 2011, 2012, 2015, 2017, 2019, 2021 and 2022.

In 2023, Qatar Airways was awarded ‘World’s Best Business Class’ for the 10th time, the ‘World’s Best Business Class Seat’, ‘World’s Best Business Class Lounge’, ‘World’s Best Business Class Lounge Dining’ and ‘Best Airline in the Middle East’.

Hamad International Airport, our Doha hub, named Skytrax’s ‘World’s Best Airport’ in 2021 and 2022. In 2023, Hamad International Airport has been ranked 2nd best airport in the world and received the ‘Best Airport in the Middle East’ accolade for the 9th consecutive time, in addition to ‘World’s Best Airport Shopping’.

How to apply

If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.