Pacific Aircrew Services | ATR42/72 Flight Attendant

Manager Cabin Crew Services - PNG Air (via Pacific Aircrew Services)

Pacific Aircrew Services, the dedicated recruitment partner for PNG Air, invites applications for the pivotal role of Manager Cabin Crew Services. This represents an exceptional leadership opportunity within the dynamic aviation sector, ideal for a seasoned professional with a robust background in cabin crew operations and comprehensive team management expertise.

Role Overview:

The Manager Cabin Crew Services is entrusted with leading and overseeing all facets of the Cabin Crew department. The successful candidate will be responsible for ensuring the highest standards of safety, regulatory compliance, and unparalleled customer service delivery across PNG Air's network. This leadership position demands strategic oversight, operational excellence, and a commitment to fostering a positive and high-performing team environment.

Key Responsibilities:

• Provide decisive leadership and effective management for all cabin crew operations, prioritising safety protocols, compliance with aviation regulations, and the delivery of outstanding passenger service.
• Cultivate strong relationships and liaise effectively with internal departments and external stakeholders to uphold operational standards and meet all regulatory mandates.
• Directly manage departmental functions including performance evaluations, training programs, crew rostering, and strategic resource allocation for the Cabin Crew team.
• Ensure strict adherence to company policies, all relevant aviation safety regulations, and established quality assurance standards.
• Actively promote and embed a strong culture of safety, security, and continuous process improvement throughout the Cabin Crew operations.

Essential Requirements:

• Possession of proven managerial experience specifically within a Cabin Crew leadership capacity is essential.
• Extensive professional experience gained within the aviation industry is required, with a preference for experience directly within cabin services.
• Demonstrated comprehensive understanding of aviation safety regulations, standard operational procedures, and Crew Resource Management (CRM) principles.
• Exhibition of exceptional communication abilities and strong people management skills.
• Relevant qualifications in aviation management, hospitality, or a related field are considered advantageous, though not strictly mandatory.

About PNG Air:

PNG Air is proudly recognised as the Airline of Choice for Papua New Guinea, operating the region's largest fleet of modern ATR 72-600 aircraft. Serving over 26 destinations across the nation, PNG Air is deeply committed to operational safety, service excellence, and delivering exceptional value to its customers and communities. Joining the team through Pacific Aircrew Services offers the chance to contribute to this leading regional carrier.

Application Process:

Interested and qualified candidates are strongly encouraged to submit their applications promptly. Shortlisting of candidates will commence immediately, and the recruitment process will conclude once the position is successfully filled.

Remuneration:

A competitive benefits package commensurate with the responsibilities of this senior management role will be discussed in detail with candidates who are shortlisted for interviews.