Netjets | Flight Attendant

Flight Attendant - NetJets Large Cabin

Purpose of Position

The Flight Attendant plays a pivotal role in delivering an exceptional air transportation experience for NetJets Owners and passengers. Beyond ensuring a safe and secure flight environment, the Flight Attendant provides personalized and attentive inflight service, embodying the highest standards of professionalism and exceeding expectations. This multifaceted role encompasses a range of responsibilities, including inflight chef, service specialist, and safety professional, all while maintaining a consistently professional demeanor.

Tasks and Responsibilities

The Flight Attendant is responsible for:

• Safety and Guest Experience:
  • Adhering to all safety regulations and procedures outlined in the Flight Attendant Manual (FAM), Service Procedures Checklist, and Standard Operating Procedures.
  • Conducting pre-flight inspections of the aircraft cabin.
  • Welcoming Owners and passengers, providing a comprehensive briefing on the aircraft's features, and delivering a thorough safety demonstration.
  • Acting as a subject matter expert on all onboard safety, entertainment, and comfort features.
• Catering and Service:
  • Procuring catering from external sources when necessary.
  • Delivering exceptional in-flight service, including the responsible handling of alcohol, serving catering, preparing beds, and meticulously adhering to Owner preferences and profiles.
  • Ensuring proper stowage of cabin baggage.
  • Accommodating Owners with pets and those who smoke.
• Teamwork and Compliance:
  • Collaborating effectively within a team/crew environment to ensure adherence to all applicable safety and regulatory guidelines.
  • Acting as a liaison between Owners/passengers and NetJets from the time of arrival at the Fixed Base Operator (FBO) until safe landing at their destination and departure from the final FBO.
  • Promptly communicating any cabin maintenance abnormalities or discrepancies to the Pilot in Command.
  • Completing all necessary paperwork related to inventory management, passdowns, and crew reports.
• Additional Responsibilities:
  • Performing other duties as assigned, based on individual assignments.

Education

High School Diploma or equivalent.

Certifications and Licenses

Applicable certifications and licenses, as required.

Years of Experience

2-4 years of relevant experience.

Core Competencies

• Adaptability
• Collaboration
• Curiosity
• Service-Oriented
• Strives for Positive Results

Knowledge, Skills, Abilities, and Other (KSAOs)

• Bachelor's degree preferred, with a focus on hospitality, customer service, business, or culinary skills.
• Relevant work experience in customer service, culinary, service industry, aviation, or related fields.
• Exceptional verbal communication skills.
• Proficiency in personal computing, including MS Office (Word, Excel, PowerPoint, etc.).
• Minimum age of twenty-one years.
• Compliance with aircraft dimension requirements for seating and emergency procedures.
• Ability to work flexible hours, including days, nights, weekdays, weekends, and holidays.
• Demonstrated ability to adapt to rapid changes and maintain flexibility.
• Capacity to manage personal rest schedules to ensure readiness for flight duty during tours.
• Availability for duty assignments of up to fourteen hours per day, spanning up to eight days, potentially encompassing different time zones and extreme weather conditions.
• Willingness to travel away from home for seven or more days and nights, including overnight stays in hotels.
• Ability to obtain necessary airport authority and/or US Customs security badges.
• Successful completion of Transportation Security Administration required background screening.
• Possession of a valid passport and ability to travel internationally without restrictions.
• Valid State driver's license.
• Fluency in reading, writing, speaking, and understanding the English language.
• Service-oriented demeanor with a neat and well-groomed appearance.
• Proven ability to make a positive impression and effectively interact with passengers.
• Excellent oral and written communication skills, particularly under pressure.
• Capacity to make quick and accurate decisions while maintaining attention to detail, both technically and from a passenger-service perspective.
• Physical ability to exert up to 60 pounds of force occasionally, 30 pounds frequently, and 10 pounds constantly.
• Comfort working around animals, including handling and care before, during, and after flights.
• Willingness to conduct flights for Owners who smoke.
• Maintenance of Flight Attendant Certification and FAA requirements post-hire.
• Successful completion of the NetJets Part 135 Flight Attendant Training Program.